We match our industry-leading BroadWorks technology with the most experienced technical support teams in the industry. Focused on providing full support to carriers, BroadSoft recognizes the array of challenges facing providers and the time-sensitivity of delivering new voice services to market. For effective deployment and service launch, BroadSoft employs rigorous project management, sophisticated case resolution technology, and a proactive maintenance program.

Technical Assistance Center
BroadSoft is committed to customer success and offers customers the deepest available reserve of industry expertise. BroadSoft technical support is delivered from the Technical Assistance Center (TAC). The TAC offers customers access to skilled technical resources for BroadWorks implementation and operations on a 24x5 basis, with 24x7 support for critical cases.

Customer Ticket Tracking: http://www.broadsoft.com/tac

By telephone:
Americas: +1-240-364-9234
EMEA:       +44-28-9099-8388
APAC:        +61-2-8580-0202

Project Management
BroadSoft project management provides implementation expertise that reflects hundreds of deployments across BroadSoft's global customer base. Project managers coordinate the successful installation and deployment of the BroadWorks platform. Customers also have the option for Total Project Management services for deployment of access and networking hardware, operations software, and computing platforms.

Maintenance
BroadSoft's Maintenance program provides additional benefits for carriers. In addition to access to the BroadSoft Technical Assistance Center (TAC), patches, and product documentation on the KnowledgeBase, the BroadSoft maintenance program also includes access to all training documentation and presentations, support alerts, and upgrades to major and minor releases.