Winner of the Internet Telephony Product of the Year award, BroadWorks Call Center is an integrated, full-featured solution for managing customer contacts.

• Users get advanced voice and multimedia applications.
• Service providers can offer a solution with the resilience of a carrier-class platform for businesses of all sizes.
• Allows users to set up a comprehensive, feature-rich Call Center anywhere in the world-with no hardware, software or up-front capital expenditures.

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Call Center Agents
Call center agents can perform call-control and agent state control functions directly from their desktops for IP phones, analog phones or BroadWorks Communicator softphones. Simplified interfaces let call center agents answer, direct and complete calls more quickly to increase productivity and improve the caller's satisfaction level.

Call Center Supervisors
Supervisors are able to monitor and record agent calls and determine training gaps and requirements. With the advanced reports available, supervisors can determine appropriate staffing levels to manage costs while effectively handling busy hours.

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