BroadSoft

Episode One

VoIP Benefits and Receptionist

Bowen Advisors had outgrown both their office space and their legacy communications system, so they were ready for the BroadSoft Ultimate Communications Makeover. In our first episode, Paul Bowen, President of Bowen Advisors, describes the communication challenges his business faced and how BroadSoft powered IP-communications services increased the accessibility and efficiency of his employees, transforming Bowen Advisors' business.

Wendy Barbosa, Bowen Advisors' operations manager, will also describe how BroadWorks Receptionist provided her with the ability to intelligently route calls, providing Bowen Advisors' clients with a superior interaction experience.

What is VoIP and IP-communications?

Voice over IP (VoIP), or digital telephone service, is the delivery of voice calls over an internet connection. VoIP is now considered a first generation, IP-communication service, which has evolved to include many more communication options.

IP (Internet Protocol) is no longer used solely to transmit data; advanced, multi-media communication services are leveraging the explosive growth of IP-based broadband to enhance and improve the communication experience of individuals in both their business and personal lives.

The benefits of IP-communication services include:

Lower Costs

Your local phone company ensures IP calls are routed through the lowest cost option, which means many businesses experience lower toll charges. And you only pay for communication services for the actual number of employees you have today - not a forecast of potential future employee growth.

Easy to Manage

Managing IP-communication services has never been easier. Simply login to an account through your web browser and change the employee associated with a phone number.

Scalable and Flexible

IP-communication services use a "hosted" delivery model, where the equipment and networking configuration needed to power a phone system is "hosted" by your local phone service provider. You no longer need to purchase equipment and manage the "communication closet."

And your phone service easily scales as your business grows. Simply add users when your business grows and expands to include remote office employees, a branch addition or seasonal employees.

Peace of Mind

Your business stays connected, even in the event of an unfortunate natural disaster. With BroadSoft powered IP-communication services, your phone system is hosted in a secure location, protected with back-up power and redundancy. Your IP-communication services are automatically routed to another location or mobile devices, based on your preference, when an unexpected outage occurs.

In addition, you benefit from lower costs and peace of mind because the high costs of upgrading and "future-proofing" your solution is managed by your BroadSoft service provider.

Improved Collaboration and Increased Productivity

Employees are dramatically more productive when they can take calls anywhere, anytime and from any device. Employees manage all of their communication preferences from a single web-based account. They can choose to have their voicemail calls transcribed to text and delivered to email or opt to have their desk phone and mobile phone ring at the same time to ensure they are always connected. Video brings remote workers and clients face-to-face for a rich communications experience.

How do I get IP-powered communication services?

Tell us little about yourself and we'll arrange for a BroadSoft service provider in your area to contact you.