BroadSoft

Consumer Experience

Service providers who offer consumers services need to take full advantage of the new mobile and fixed broadband technologies to offer their users the simple, intuitive communication experience they have come to expect no matter which multi-media device they are using.

Consumers are using more applications than ever over their broadband connections. They are eager to connect all of their IP enabled devices and move and share content between them easily. The residential broadband market is exploding with new devices and capabilities and service providers must capitalize on this growing market to drive new revenue.

With a focus on the consumer experience, Broadsoft delivers services and features you can take to market to allow consumers to communicate anytime, anywhere and from any device. By delivering a superior consumer experience, you can eliminate their need to manage multiple phone numbers, email addresses and identities for an individual subscriber.
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Consumer Experience Features:

Personalization

Personalization allows subscribers to communicate with their own social network according to their preferred mode of communication.

Multimedia

Multimedia provides expanded communication possibilities beyond voice to also include enhanced messaging, real-time multimedia communications such as video and content sharing during voice and high-definition calls.

Mobility

Mobility allows a user to access services independently of devices and networks, and allows a device to change location while maintaining the same services.

BroadSoft is uniquely positioned to realize the future of consumer communications. By focusing on an ecosystem of new consumer devices, BroadSoft helps service providers offer value to consumers, reduce churn and increase revenue.

Service Provider Benefits:

Increased revenue

Consumer Experience offers consumers a compelling reason to have move all their services to one provider, increasing the average revenue per customer.

Differentiated offerings

Consumer Experience is an innovative service allowing providers to extend communications beyond voice.

Increased customer satisfaction

Consumer Experience provides a superior customer experience.

Future proof platform

Consumer Experience enables service providers to integrate with any new IP enabled device and be poised for the future.

A new generation of “network-enabled” and IP-capable” devices are becoming available. Through smart phones, media phones, IP-enabled consumer electronics, subscribers can now communicate at your own pace and over the most appropriate medium, whether it is a text message, a voice conversation, a video call or a Facebook™ message. To simplify the delivery of products and solutions BroadSoft integrates with best of breed partners. Learn More

Service Options

• Messaging
• BroadWorks Anywhere
• Mobile Consumer Experience

Integrated Solutions

• Movial
• Openpeak