BroadWorks automatically includes a web-based account for managing incoming and outgoing calls. For advanced features, users may upgrade to the BroadWorks Assistant Enterprise.
The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox.
Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using.
Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages.
Three-way conferencing and caller identification.