BroadSoft

BroadCloud Instant Messaging & Presence

One of the most sought-after communications options is Instant Messaging integrated with Presence (IM&P).

With BroadCloud Instant Messaging & Presence, service providers can offer Instant Messaging, Presence, Buddy List, Chat and Telephony integration to enhance their BroadWorks hosted telephony offer.

Instant Messaging & Presence Features

Contact Lists

Create a custom directory with the option to communicate through preferred medium(s), such as instant message, phone or email, to one or more chosen contacts.

Instant Messaging

Stay in immediate contact with a quick, efficient instant message to those both within and outside of the user's network. Send messages to one individual or to a group.

Chat

Create a public or private chat room and invite people in. Exchange IMs with multiple people simultaneously

Presence

Allows the user to easily check the status of a contact and determine the best way of contacting them. Show presence status as busy, away, or other user created presence status.

Telephony Presence

Allows users to share their phone presence (On the phone) with others. Use any BroadWorks connected device, mobile or desk phone, and share presence status automatically

Click-to-Call

Automatically "click-to-call" from your contact list using your desktop, computer or mobile phone.

End-User Benefits

Real-Time Communication

IM&P facilitates rapid information exchange and real-time decision making, improving organizational responsiveness and customer satisfaction. Quickly understand work group members' status, such as "On the Phone" or "In a Meeting", and choose the best method of communication. With IM&P, communicate across the building or around the world easily and efficiently.

Easily move the conversation to the phone

Click-to-call to originate phone calls from a desk phone, cell phone or any other phone on the network. Users can instantly update their presence status to show they are on the phone and share their presence with members of a work group.

Service Provider Benefits

Value Added Service Additions

An integrated IM&P service adds significant value to a telephony offer at a potentially higher margin to service providers. This competitive set of capabilities enhances a BroadWorks telephony offer by providing instant message, presence, and telephony integration to end customers in small, medium or large businesses.

Lower Cost

The BroadCloud IM&P service is offered in a Software as a Service Model (Saas), providing service providers the ability to offer a fully integrated IM&P service with limited operational investment.

Increase customer satisfaction, reduce churn, and improve ARPU with a branded alternative communication.