Unified communications integrates communication options such as instant messaging, e-mail, phone and video. It also enhances business processes by integrating communications features with business process software, including customer relationship management, accounting and enterprise resource planning.
BroadWorks, integrated with the Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 4.5, provides businesses with a unified communications offering to help improve the efficiency of how employees communicate, increasing productivity across all functional areas.
Service Provider Benefits:
Deliver a high-margin, high-ARPU market offering to any type of business, while earning a larger percentage of the business communications market spend.
Provide fully integrated real time communications, including instant messaging, collaboration and unified messaging to business employees. HMC 4.5 is fully integrated with BroadWorks to leverage all of BroadWorks world-leading business communications services.
Enterprise Customer Benefits:
Employee productivity is dramatically boosted when all communications tools are integrated across "touch points." Whether the end-user uses Microsoft Office Communicator, Microsoft Office Communicator Mobile, Microsoft Outlook, Microsoft Office or third-party applications, all call control, instant messaging and presence capabilities are uniquely integrated across all productivity tools.
Ease of Implementation
SMBs and Enterprises can focus on their core business, rather than spending time, money and resources to manage complex communications infrastructure.
With BroadWorks Anywhere, one number rings all of your devices; and you can, with a single -click, move calls from one phone to another. In addition, you never miss a call and always use the device that you want to use.
Employees have improved visibility to their colleagues and can choose the communication method that’s best for them. Your Office Communicator presence status will auto-set to "On the Phone" when you make and receive calls, and you can click-to-call or click-to-conference from within your Office Communicator instant messaging client.
Employees can single-click to share documents, collaborate in real time and share workgroups and worksites, while integrating this with voice and video calling.
Single Point of Communications
Tired of multiple mailboxes for your office phone and mobile? In the joint solution, end-users get all their messages – voice, video, mail and fax – easily organized in their Microsoft Outlook inbox.
- Auto Attendants
- BroadWorks Anywhere
- Call Center
- Consumer Experience
- Hosted PBX/IP Centrex
- Meet-Me Conferencing
- Mobile Consumer Experience
- Mobile Unified Communications
- SIP Trunking
- The BroadWorks Platform
- UC as a Service
- Instant Message & Presence
- PacketSmart VoIPCare
- PacketSmart VoIPPro
- Text Messaging
- Web Collaboration
- Business Communicator
- Call Center Agent and Supervisor
- Call Manager
- Personal Web Portal
- Phone Xtension
- Telephony Toolbar