BroadSoft

VoIPCare and VoIPCare Plus

VoIPCare and VoIPCare Plus offer service provider and value added resellers powerful tools that allow for continuous monitoring of IP communications services. A small micro-appliance is provided to the customer to deploy on site or probes can be embedded in partner access devices.

The VoIPCare solution does not require the generation of synthetic calls; it actually monitors live VoIP calls. VoIPCare analyzes data for tens of thousands of live calls that are stored for a month.

VoIPCare and VoIPCare Plus Features

Troubleshooting

Track and troubleshoot VoIP signaling and media issues

QoS Monitoring

Identify ISP routers or LAN congestion points responsible for service quality problems

Detailed Reports

Provide on-demand SLA report that summarizes VoIP quality and assists with issue resolution

Email Alerts

Proactively generates email alerts based on exceeding thresholds for network quality such as jitter and/or packet loss

VoIPCare Plus Option

VoIPCare Plus, when added to VoIPCare, enables providers to generate synthetic call traffic from the PacketSmart probe to further facilitate troubleshooting

Service Provider Benefits

Higher Customer Satisfaction

More quickly and effectively resolve customer quality issues for higher customer satisfaction

Reduced Customer Care Costs

Reduce customer care costs through fewer customer complaint calls and fewer escalations

Quality Reports

Provide quality reporting to customers to validate SLA and differentiate against competition

Reduced Truck Rolls

Reduce truck rolls and RMA through more accurate and effective issue troubleshooting