Polycom and BroadSoft have a long history of bringing high quality, user-friendly VoIP solutions to market. Together they make it as easy as possible to do business. For example, BroadSoft and Polycom introduced a new phone-based login capability for Polycom IP phones. Leveraging BroadSoft's Xtended Services Platform, Polycom developed a "Quick Setup" key that is activated when the phone is powered up. This new key enables users to directly retrieve their phone's configuration files from the BroadWorks platform via a one-time secure phone login. With this capability, it is no longer necessary to individually match physical Polycom phones to users, saving time and expenses for service providers and providing flexibility to end users.
Polycom and BroadSoft have also launched a joint video solution. Polycom introduced a VVX 1500 business media phone that supports video, high-definition audio and applications that can be executed on the phone using a touch screen interface. This phone is interoperable with BroadWorks.
In addition to standard features such as call forward, call hold, call park/pickup, conferencing, DND and others, Polycom phones support, with BroadWorks, many features that are not on other SIP phones available in the market. Examples include:
Shared Call Appearance
Incoming calls ring multiple devices, connecting to the first phone that answers.
Shared Call Appearance Bridging
Allows for bridging between Shared Call Appearance locations.
Multiple Call Arrangement
Allows user to make and recieve multiple calls simultaneously even though they only have 1 "line" assigned to them. This prevents incoming calls from going directly to voicemail (line busy) if the user is already involved in an active call.
BroadWorks Advanced Call Control
BroadWorks ACC provides extensions to the SIP interface that allow Polycom phones to integrate with BroadSoft desktop clients like Call Manager, BroadWorks Receptionist, and BroadWorks Call Center clients. This allows users to take full advantage of the graphical user interface on the desktop for controlling telephony features, while still using the Polycom phone as their primary device. This function enables users to dial, answer, hold, transfer, conference, and release calls on their Polycom phone directly from the PC desktop interface.
- Auto Attendants
- BroadWorks Anywhere
- Call Center
- Consumer Experience
- Hosted PBX/IP Centrex
- Meet-Me Conferencing
- Mobile Consumer Experience
- Mobile Unified Communications
- SIP Trunking
- The BroadWorks Platform
- UC as a Service
- Instant Message & Presence
- PacketSmart VoIPCare
- PacketSmart VoIPPro
- Text Messaging
- Web Collaboration
- Business Communicator
- Call Center Agent and Supervisor
- Call Manager
- Personal Web Portal
- Phone Xtension
- Telephony Toolbar