Professional services are provided as an extension of the BroadWorks product. BroadSoft offers the industry's greatest depth of telecom and VoIP experience. Our staff brings experience as senior executives, network operators, management consultants, and wireline and wireless switch architects. Taking advantage of BroadSoft's professional services multiplies carrier efforts to deploy, launch, and support BroadWorks-based service.

Technical Assistance Center
The BroadSoft technical support team is committed to customer success. The technical support program is delivered from the Technical Assistance Center (TAC). The TAC offers customers access to skilled technical resources for BroadWorks implementation and operations on a 24 x 7 basis.

Training
BroadSoft provides a complete suite of training courses, both formal and hands-on, covering aspects from Operations, Maintenance, and Provisioning. Classes are conducted in dedicated lab facilities through a staff of full-time trainers. In addition, BroadSoft offers complete training documentation, describing the setup and administration of BroadWorks.

Project Management
BroadSoft project management provides an extensive reserve of implementation expertise that reflects hundreds of deployments across BroadSoft's global customer base. Standard services oversee the successful installation and launch of BroadWorks services. Customers also have the option for Total Project Management services for deployments of access and networking hardware, operations software, and computing platforms.

QuickStart
The BroadSoft QuickStart program provides customers a best-practice framework and resources for providers to dramatically accelerate the launch of BroadWorks-based VoIP service. The QuickStart framework has been designed and validated by third party, industry-leading consultants. Within that framework, providers can take advantage of launch resources such as templates, tools, and planning guides.