BroadCloud is a fully-managed service that delivers BroadSoft’s comprehensive Unified Communications services. BroadCloud enables service providers to speed time-to-market and accelerate time to new service revenue.
We wrap our Unified Communications applications with a fully managed, end-to-end operating platform, Rialto, which supports the full life-cycle of the business customer – from initial quote to service activation to support processes.
By managing the end-to-end customer sales and service implementation process, BroadCloud significantly reduces a Service Provider’s internal development and infrastructure investments.
BroadCloud is a white labeled service that Service Providers brand, market and sell to their customers, retaining the customer relationship. BroadCloud provides the benefits of standardization, without losing flexibility. With control over pricing, branding, and system portals, service providers can cater the solution and user experience to fit their target markets.
Leveraging our broad portfolio of feature packages, UC applications, and site configurations, Service Providers can fine tune their solution to meet their customer needs. With BroadCloud’s extensive process automation, operational support services, and customizable process interaction, service providers can quickly implement new services.
Key elements of how BroadCloud supports a Service Provider’s operational processes include:
Product management: product teams access administrative portals to manage branding, product listings, pricing, and reporting
Sales: Sales reps access order management portals for quoting, ordering and reporting
Network assessment: sales and sales engineers access readiness assessment tools, used both in the sales process and to baseline networks before installation
Support: Customer service teams access support portals for key account information, site monitoring data, CPE configurations, and
Customer Self-Service. Customer administrators access self-service admin portals while users can access service configuration portals to manage both user-level and group-level features
Operational support: installation processes take advantage of device management for plug and play CPE
BroadCloud delivers a turnkey solution that minimizes a service provider’s internal development investment, maximizes scalability, in addition to rapid service delivery. Contact us to learn more about BroadCloud.