BroadSoft has earned the prestigious TL 9000 and ISO 9001:2008 certifications demonstrating its commitment to quality. BroadSoft's quality management system (QMS) is certified for the design, development and support of BroadWorks.
TL 9000 is the quality standard developed by The Quality Excellence for Suppliers of Telecommunications (QuEST) Forum, a consortium of telecommunications service providers and suppliers, which uses ISO 9001:2008 as a foundation and incorporates elements specific to the telecommunications industry.
This milestone publically demonstrates BroadSoft's commitment to focus on, and continuously improve, quality. The adoption of continuous improvement techniques will help focus on ways to better serve customers. The adherence to a QMS will help further increase product quality. Ensuring standard business practices across multiple locations guarantees a consistent, positive customer experience and positions BroadSoft for sustained growth.