Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, BroadSoft CC-One has a solution that will fit your needs.
BroadSoft CC-One is truly unified contact center solution, offering not only omni-channel interactions over web, email, chat and social with your customers, but also integrated collaboration between your agents and the back office through voice, chat and video.
Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.
Arm agents with the information and resources they need when they need them
Match customers with agents having the best performance records for each customer’s anticipated needs
Monitor and manage service levels in real-time, prioritizing previous abandons
Balance call loads across teams, sites and systems worldwide from the cloud
Route customers to agents with the best sales records on similar customer or product sales
Provide voice, chat, email, video communications anytime, anywhere
BroadSoft Business provides businesses of all sizes with the most advanced portfolio of enterprise-ready cloud PBX, Unified Communications, team collaboration and contact center services.
Our flagship BroadSoft Business applications including UC-One, Team-One and CC-One are delivered from carrier-grade platforms—BroadWorks and BroadCloud—which are optimized for mobility, openness and security.