Whether you’re a new business creating your first contact center,
a medium size business looking to improve contact center operations,
or a large enterprise needing visibility and control over multiple contact center sites,
BroadSoft CC-One has a solution that will fit your needs.
BroadSoft CC-One is a truly unified cloud contact center solution, offering omni-channel customer interactions over voice, email and chat and integrated collaboration between your agents and the back office through voice and chat. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.
Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.
BroadSoft Business provides a fully integrated portfolio of cloud-based, enterprise-ready cloud PBX, unified communications, team collaboration and contact center applications that include:
Hub, a BroadSoft Business cloud service with built-in contextual intelligence extends its capabilities across all our applications.
All our flagship applications are offered on both BroadCloud, our SaaS delivery platform and on BroadWorks, our software platform which resides in the service provider’s network.
Catch up and leapfrog your competitors with the most advanced business communication suite on the market.
No, the CC-One Hybrid Edition can give you global visibility and drive the behavior of your existing on-premise systems to give you an analytics-driven cloud contact center.
If you have 6 months of historical data in your existing ACD, CRM, IVR or another system, send us data and BroadSoft will demonstrate how you can achieve meaningful insights and improvements.