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The Aragon Research Globe™ for Unified Communications and Collaboration 2017

The market for communications is shifting to one in which multi-modal interactions will become the norm—with voice, video and messaging driving the future. Mobile collaboration is poised to take on a larger enterprise role in the unified communications and collaboration (UCC) landscape. 

At its core, UCC is about enabling the shift to omni-channel interactions via mobile messaging. The Aragon research note examines 14 major UCC providers in the market to identify new elements that will enable enterprises to shift to multi-modal communications. 

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