BroadSoft’s 41% share of the global hosted IP telephony and UCC services market confirms their leadership position.
Elka Popova, Industry Director, Unified Communications and Collaboration Frost & Sullivan
BroadSoft presently has a clear edge over Microsoft when it comes to cloud voice capabilities, third-party integration, mobility, and contact center capabilities. When considering voice capability, it is clear that BroadSoft’s long history of providing carrier-grade voice functionality provides a service that is far more robust than Microsoft’s Cloud PBX with PSTN connectivity.
E. Brent Kelly, President/Principal Analyst Kelcor Inc.
It gives me great pleasure to honor BroadSoft as a 2016 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, BroadCloud UC-One. Our judges were very impressed with the ingenuity and excellence displayed by BroadSoft in their groundbreaking work on BroadCloud UC-One.
Rich Tehrani, CEO, TMC
BroadSoft Team-One continues to demonstrate product excellence with its comprehensive solution, updated with integrations with different best-in-class business apps, popular cloud-based file storage services, and a powerful real-time video/audio/messaging function.
2016 Excellence in Technology Award winner - BroadSoft Team-One (formerly Intellinote) Frost & Sullivan
BroadSoft CC-One has a strong ability to analyze and leverage structured and unstructured enterprise data to support business-intelligence-driven contact routing decisions in real time. A simple example is its ability to prioritize calls from customers who previously abandoned a call while waiting in queues.
2016 Magic Quadrant “Visionary” placement for CCaaS, North America - Broadsoft CC-One (formerly Transera) Gartner
The BroadSoft UCaaS consolidation play, as practiced by Vonage, is beneficial to the industry as it builds brand awareness and scaling.
Market Trends: Five Key Trends in the Shifting UCaaS Delivery Landscape, October 2016 Gartner