Why Choosing the Right Service Provider for your Communication Platform is Critical to your Success?

We’re living in a digital world. Which is why in order to compete and stay relevant, it is very important to have the right communications provider for your business. Legacy deployment models are no l...

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Six Questions to Ask When Your UCaaS Provider Consolidates

John Proctor
Written by John Proctor
on 08/30/2017

The viability of your communications center is critical to your business, so that means the viability of your communications partner or provider is critical to your business too. The recent news of Mi...

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Improving the Customer Experience with Artificial Intelligence and Cloud Communications

Artificial Intelligence or AI is the ability of a computer to perform tasks like a human being. It has several applications including software, simulation and robotics. American computer scientist Joh...

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Workforce Optimization and Speech-Enabled IVR Now Part of BroadSoft CC-One

Written by Steve Kaish on 08/22/2017

This week BroadSoft is pleased to announce the addition of Workforce Optimization, Speech-enabled IVR, and Voice of the Customer analytics to CC-One. These new features will help contact centers impro...

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