Today at BroadSoft Connections 2017 - rethink innovation - we introduced BroadSoft Business 2.0, a bold evolutionary step in business communications. We’ve reimagined the calling, messaging and meeting experience so that users can work smarter.

The focus of BroadSoft Business 2.0 is to automate and alleviate the chores of daily communication. Do any of these sound familiar?

  • Speaking to coworkers and externals on too many platforms
  • Working remote or on the road with no easy way to take part in a meeting
  • Losing project documents, conference bridge numbers and meeting notes
  • Keeping up to date with your workload and daily tasks
  • Difficulty finding customer details and information

Every new feature in BroadSoft Business solves real business challenges in today’s communication paradigm. And we know a thing or two about business communications, with over 16M users worldwide.

Have Better Meetings

We have looked at the entire meeting experience to shed some light on what we could all be doing better. Tight calendar integration provides a better scheduling experience by making intelligent recommendations on when to schedule meetings, based on attendee availability. UC-One Conference Room provides one-touch meeting room video conferencing that is so easy, it requires zero training. Team-One workspace integration provides an easy location and process for organizing agendas, meeting documents/presentations, action items and persistent chat/notes. And mobile apps provide one-touch join, with full collaboration features so you can join virtual meetings remotely, without sacrificing capabilities.

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Work the Way you Want

One size doesn’t fit all when it comes to communication needs, which is why BroadSoft Business continues to lead in the areas of openness, flexibility and usability. While BroadSoft Business does provide a full-suite communication capabilities, most businesses run other apps IT stack; CRM, email, ERP, scheduling & time tracking.

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Our Hub integrations provide contextual intelligence and insights to BroadSoft Business, through tight integration to G Suite, Office 365, Salesforce.com, Box and other common SaaS products.

UC-One-communication-tools-mobile-desktop.pngThe dogmatic days of office hours and staff meetings are over, today’s worker is sophisticated enough to figure out what structure works best for their particular job responsibilities. Now a weekly staff meeting, doesn’t have to be a staff meeting at all, maybe it’s an always-on chat channel.

And if you’re primarily on-the-road, 100% of your communication tools can be mobile, with no loss of capabilities. And instead of an actual assistant, you’ll be asking our Hub Assistant, a new AI based virtual assistant, to schedule meetings and assign action items.

Optimizing your Opportunities

Increasing yield and making more with less. These are typical business objectives in today’s office environment. BroadSoft Business works for you, to help accomplish your business objectives. CC-One continues to be the leading edge for revenue generating contact centers. Recent enhancements includes outbound campaign capabilities and tight CRM integration including Zendesk and Microsoft Dynamics. Additionally, workforce management and continued advances in analytics give decision makers the necessary visibility to make decisions about customer handling and customer care investment.

What’s Next -- Machine Learning and Artificial Intelligence

BroadSoft continue invest heavily in the analytics and artificial intelligence that can be used to improve business outcomes. We are previewing Hub Assistant and Hub AI during BroadSoft Live, showing how BroadSoft Business users can use natural language to instruct the Hub Assistant to perform chore tasks like turning on Do-Not-Disturb when walking into meetings, scheduling follow-up meetings, assigning action items and managing a personal to-do list.

If you weren’t able to join us at Connections this year to see all these announcements in person, you can check out the videos on the BroadSoft YouTube channel.

About the Author

David Rosenthal is a UC Evangelist at BroadSoft, with 20 years of experience in business VoIP. As part of the early BroadSoft team he wore many hats, with leadership roles in Sales and Professional Services. In the interim, he was a partner at Leonid Systems, which was acquired by BroadSoft in 2015. Back at BroadSoft, his focus is helping drive Unified Communications adoption worldwide.