Steve Kaish

Author's Posts

BroadSoft CC-One 10 Announced at BroadSoft Connections

Written by Steve Kaish on 10/23/2017

At BroadSoft Connections 2017 - rethink innovation - we announced BroadSoft CC-One 10. A major release that significantly enhances our commitment to improve the agent productivity and overall business...

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Workforce Optimization and Speech-Enabled IVR Now Part of BroadSoft CC-One

Written by Steve Kaish on 08/22/2017

This week BroadSoft is pleased to announce the addition of Workforce Optimization, Speech-enabled IVR, and Voice of the Customer analytics to CC-One. These new features will help contact centers impro...

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