Steve Kaish

Author's Posts

Workforce Optimization and Speech-Enabled IVR Now Part of BroadSoft CC-One

Written by Steve Kaish on 08/22/2017

This week BroadSoft is pleased to announce the addition of Workforce Optimization, Speech-enabled IVR, and Voice of the Customer analytics to CC-One. These new features will help contact centers impro...

[ Read More ]