As the role of the contact center is changing, BroadSoft has integrated a strategic solution into the BroadSoft Business portfolio: CC-One, an omni-channel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.
While in-class training can be a fun and interactive experience among a network of learners, carving out time to attend classroom courses can be challenging or at times nearly impossible for many professionals — given their time-sensitive schedules around business activities.
Keeping this in mind, the BroadSoft training team is pleased to announce a new interactive e-learning course that has been added to the BroadSoft training catalog: the CC-One Sales Certification.
The CC-One Sales Certification e-learning course is designed for business professionals and provides student-centered asynchronous learning to facilitate information sharing outside the constraints of time and place.
The e-learning course focuses on providing sales representatives with the needed information to be able to pitch and sell BroadSoft Contact Center solutions to prospective customers, e.g. contact center market and competition, BroadSoft CC-One product overview, qualifying contact center business opportunities, executing a successful contact center demonstration, etc.
At the end of the course students are asked to take interactive sales simulations with the ultimate goals of pitching the right solutions given different customer environments and of making sure that all the concepts taught during the online class have been retained.
If you want to become a Pro in selling BroadSoft Contact Center solutions, take the online class listed below at your own time and learn where you are — at your own pace.