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Events
Service Providers from Caribbean and Latin America (CALA) gather at BroadSoft Connect in Mexico...
On May 30th I had the pleasure of co-hosting our annual Connect event in Mexico City with my colleagues Alejandra Avila and Jacobo Ramos and the entire Mexican ...
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Events
Momentum Continues as Unified Communications and Collaboration Accelerates in Australasia
This year’s annual Melbourne Connect customer event was an overwhelming success thanks to our 181 service provider customers and sponsor partners who attended. ...
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Ecosystem Partner
Customer Experience Investment - It's not Just Bricks and Mortar
A Guest Blog from Captivate Connect When a service provider (SP) is asked to name the best business telephone service, it will always promote the one it represe...
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Contact Center
BroadSoft Contact Center Agent Performance Survey Report
Challenges in measuring and evaluating agent performance hold contact centers back from becoming more strategic business assets. The Customer Journey Platform t...
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BroadSoft Insights
Maryland Tech Council Honors BroadSoft for Business Innovation
BroadSoft, now part of Cisco, is honored to receive the Maryland Tech Council Harvey D Kushner Innovation Award, the first award of its kind that recognizes an ...
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Ecosystem Partner
A Happy Customer Equals a Happy Bottom Line
A Guest Blog from Captivate Connect Gartner research shows that even the most effective contact sales centres have callers waiting for an average of 36 seconds....
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