Five Reasons You Should be Using Cross-System Customer Engagement Analytics in your Contact Center

Rich Guth
Written by Rich Guth
on 08/17/2017

There is a lot of talk about using analytics to improve operations and business performance in the contact center, but most companies are barely scratching the surface when it comes to making good use...

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New! BroadWorks Dashboard and Discovery Toolkit

Written by Michael Blauer on 12/06/2016

Communication usage data and it’s analysis are increasingly critical to both Service Providers and enterprise end-users. This is especially true with today’s Unified Communications (UC) services, whic...

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