BroadSoft CC-One 10 Announced at BroadSoft Connections

Written by Steve Kaish on 10/23/2017

At BroadSoft Connections 2017 - rethink innovation - we announced BroadSoft CC-One 10. A major release that significantly enhances our commitment to improve the agent productivity and overall business...

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Maximize Customer Satisfaction through Communication and Collaboration (Infographic)

Rich Guth
Written by Rich Guth
on 10/04/2017

Recent Aberdeen Research makes it clear that few contact centers empower their agents to collaborate with each other, their management, and subject matter experts throughout the business. Yet the same...

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Customer Engagement Analytics for the Contact Center - A Six-Part Series

Rich Guth
Written by Rich Guth
on 09/28/2017

To help you understand Customer Engagement Analytics for the contact center, the BroadSoft CC-One team has created a six-part blog series explaining Customer Engagement Analytics - what it is, why you...

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The Path to Success in Integrating Contact Center & Unified Communications

Omer Minkara
Written by Omer Minkara
on 09/25/2017

A Guest Blog from Aberdeen Research In a previous article, we noted that only 37% of contact centers currently use unified communications (UC) capabilities. We also noted the potential benefits these ...

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