Maximize Customer Satisfaction through Communication and Collaboration (Infographic)

Rich Guth
Written by Rich Guth
on 10/04/2017

Recent Aberdeen Research makes it clear that few contact centers empower their agents to collaborate with each other, their management, and subject matter experts throughout the business. Yet the same...

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Customer Engagement Analytics for the Contact Center - A Six-Part Series

Rich Guth
Written by Rich Guth
on 09/28/2017

To help you understand Customer Engagement Analytics for the contact center, the BroadSoft CC-One team has created a six-part blog series explaining Customer Engagement Analytics - what it is, why you...

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The Path to Success in Integrating Contact Center & Unified Communications

Omer Minkara
Written by Omer Minkara
on 09/25/2017

A Guest Blog from Aberdeen Research In a previous article, we noted that only 37% of contact centers currently use unified communications (UC) capabilities. We also noted the potential benefits these ...

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The Business Value of Contact Center and Unified Communications Integration

Omer Minkara
Written by Omer Minkara
on 09/20/2017

A Guest Blog from Aberdeen Research The contact center is the nerve center of most businesses as it relates to customer experience management programs. This is no surprise; the modern contact center i...

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