Customer Journey Analytics With Contact Center Data - A Three-Part Series

Rich Guth
Written by Rich Guth
on 28.07.2017

Your contact center systems provide you with a lot of data. There’s a lot of value in that data, if you just know how to reach it. Doing Customer Journey Analytics with your contact center data,  data...

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Next Generation Contact Centers: Technology Enabled, Context Driven, and Customer Focused

The traditional idea of a contact center brings this image to mind—a large room, cubicles arranged in orderly fashion, agents sitting before a computer with headphones, numerous voices echoing in the ...

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Train at Your Own Time with Online Courses Offered by BroadSoft

An important goal of the training services team at BroadSoft is to continually offer up-to-date training courses to customers, partners and employees from our BroadSoft Business suite of applications.

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