Customer Journey Analytics With Contact Center Data - A Three-Part Series

Rich Guth
Written by Rich Guth
on 28.07.2017

Your contact center systems provide you with a lot of data. There’s a lot of value in that data, if you just know how to reach it. Doing Customer Journey Analytics with your contact center data,  data...

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Momentum Growing for Cloud Unified Communications in Australasia

Rob Wyatt
Written by Rob Wyatt
on 20.06.2017

I’d like to thank everyone who attended Connect Melbourne and our first-ever Cloud Connect Sydney event. With over 250 people in attendance, the level of interest and participation by all attendees wa...

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Ten Step Migration Plan to Cloud Unified Communications and Collaboration

If you’ve been struggling with the thought of getting started on your cloud communications migration path, you’ve come to the right place. At BroadSoft, we’ve helped over 1.5 million organizations suc...

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Cybersecurity Defense Against WannaCry Ransomware

Mark Kushnir
Written by Mark Kushnir
on 16.05.2017

Last week’s WannaCry cyberattack that captured the world’s attention is disturbing in that it was not only a ransomware program, but a worm that spread itself using a Microsoft operating system vulner...

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