Maximize Customer Satisfaction through Communication and Collaboration (Infographic)

Rich Guth
Written by Rich Guth
on 10/04/2017

Recent Aberdeen Research makes it clear that few contact centers empower their agents to collaborate with each other, their management, and subject matter experts throughout the business. Yet the same...

[ Read More ]

Six Reasons Why BroadSoft Is Winning the Market Share Battle

Mark Straton
Written by Mark Straton
on 10/02/2017

Synergy Group Ranks BroadSoft #1 In Cloud PBX / Cloud UC Call Control Market Share for 2016 at 49.4% The BroadSoft Business integrated and intelligent cloud communication, collaboration and customer e...

[ Read More ]

Customer Engagement Analytics for the Contact Center - A Six-Part Series

Rich Guth
Written by Rich Guth
on 09/28/2017

To help you understand Customer Engagement Analytics for the contact center, the BroadSoft CC-One team has created a six-part blog series explaining Customer Engagement Analytics - what it is, why you...

[ Read More ]

Why Choosing the Right Service Provider for your Communication Platform is Critical to your Success?

We’re living in a digital world. Which is why in order to compete and stay relevant, it is very important to have the right communications provider for your business. Legacy deployment models are no l...

[ Read More ]