The Path to Success in Integrating Contact Center & Unified Communications

Omer Minkara
Written by Omer Minkara
on 09/25/2017

A Guest Blog from Aberdeen Research In a previous article, we noted that only 37% of contact centers currently use unified communications (UC) capabilities. We also noted the potential benefits these ...

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The Business Value of Contact Center and Unified Communications Integration

Omer Minkara
Written by Omer Minkara
on 09/20/2017

A Guest Blog from Aberdeen Research The contact center is the nerve center of most businesses as it relates to customer experience management programs. This is no surprise; the modern contact center i...

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Five Reasons You Should be Using Cross-System Customer Engagement Analytics in your Contact Center

Rich Guth
Written by Rich Guth
on 08/17/2017

There is a lot of talk about using analytics to improve operations and business performance in the contact center, but most companies are barely scratching the surface when it comes to making good use...

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Training our Partner’s Sales Representatives on CC-One: One of the Key Priorities for BroadSoft

  As the role of the contact center is changing, BroadSoft has integrated a strategic solution into the BroadSoft Business portfolio: CC-One, an omni-channel, cloud contact center solution that uses p...

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