Five Reasons You Should be Using Cross-System Customer Engagement Analytics in your Contact Center

Rich Guth
Written by Rich Guth
on 17.08.2017

There is a lot of talk about using analytics to improve operations and business performance in the contact center, but most companies are barely scratching the surface when it comes to making good use...

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BroadSoft Learning Center Now Offers New Certifications in BroadCloud

  As as a service provider, reseller, or SI who wants to capture your share of the booming cloud communications marketplace, you'll want to find out more about how BroadCloud, our fully managed, scala...

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