Next Generation Contact Centers: Technology Enabled, Context Driven, and Customer Focused

The traditional idea of a contact center brings this image to mind—a large room, cubicles arranged in orderly fashion, agents sitting before a computer with headphones, numerous voices echoing in the ...

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We hope you had a pleasant and well-communicated stay- The future of communications in hospitality

Gone are the days when hospitality groups target a specific type of customer such as the business traveler or sun seekers enjoying an 1830’s holiday. Hotels have had to become a much more adaptable in...

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