The Customer Journey with Powered by BroadSoft at Connections

Wow! BroadSoft has just completed our most exciting BroadSoft Connections ever. I lost count of how many times people thanked me this week for hosting, in their words, “the best technology networking ...

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Customer Journey Analytics With Contact Center Data - A Three-Part Series

Rich Guth
Written by Rich Guth
on 07/28/2017

Your contact center systems provide you with a lot of data. There’s a lot of value in that data, if you just know how to reach it. Doing Customer Journey Analytics with your contact center data,  data...

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