CPaaS Next: Unique Experiences, Collaboration and Quality

Joseph Marion
Written by Joseph Marion
on 10/19/2017

A Guest Blog from Cloud Communications Alliance When I began my career of providing executive management for technology trade associations, the idea of being able to customize technology to suit the n...

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Visit Yealink at BroadSoft Connections 2017, Booth E2

A Guest Blog from Yealink As an Event Sponsor at BroadSoft Connections 2017, Yealink cordially invites you to join us at booth E2, where we will be showcasing the flexibility and simplicity of our lat...

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How are you Making Sure that your BroadWorks Platform Runs like a Well-Oiled Machine?

When properly maintained, BroadWorks runs like a well-oiled machine. A lack of configuration maintenance and attention to details can have greater risks and cost down the line, as opposed to proactive...

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Maximize Customer Satisfaction through Communication and Collaboration (Infographic)

Rich Guth
Written by Rich Guth
on 10/04/2017

Recent Aberdeen Research makes it clear that few contact centers empower their agents to collaborate with each other, their management, and subject matter experts throughout the business. Yet the same...

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