Digital transformation requires speed. Building its own solutions is probably not the best approach for a service provider. To gain access to the most up-to-date solutions, service providers should adopt a hosted approach that includes access to a broad set of products and a support program that is designed to generate customer interest.
In this white paper, ZK Research offers recommendations on how service providers should leverage unified communications to build a nimble, digital-centric organization.
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala does research through a mix of end-user and channel interviews, surveys of IT buyers investor interviews as well as briefings from the IT vendor community.