©2017. Gartner, Inc. and/or its affiliates. All rights reserved.
The report evaluated 15 different software vendors on their ability to execute and completeness of vision for CCaaS services, and placed BroadSoft in the Visionaries quadrant.
BroadSoft is honored to be included in the Gartner Magic Quadrant for Contact Center as a Service.
The BroadSoft CC-One application is a data-driven cloud contact center solution that uses predictive analytics to lower operating costs and improve business outcomes, while enabling businesses to engage with customers from any channel they choose – voice, email, text, mobile, web, or social media – for a true omni-channel experience.
The integration of CC-One with the BroadSoft Business portfolio of cloud unified communications and team collaboration applications enables service providers to offer a single stack solution with the flexibility to scale from SMB’s to large enterprise.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*Magic Quadrant for Contact Center as a Service, Worldwide Published: 18 October 2017 ID: G00319079 Analyst(s): Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison
BroadSoft is the technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance. For additional information, visit www.BroadSoft.com.