Whether you’re a new business creating your first contact center,
a medium size business looking to improve contact center operations,
or a large enterprise needing visibility and control over multiple contact center sites,
The Cisco Customer Journey Platform has a solution that will fit your needs.
The Customer Journey Platform is a truly unified cloud contact center solution, offering omnichannel customer interactions over voice, email and chat and integrated collaboration between your agents and the back office through voice and chat. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.
Got an old system in place already? No worries, Customer Journey Platform can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.