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Transform Your Contact Center

The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value.

Transform your contact center into a strategic business asset with the the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Whatever key performance indicators you use
to measure the success of your contact center,
Customer Journey Platform will help you monitor, manage
and maximize them.

Cloud Contact Center Features for Businesses
Large and Small

Whether you’re a new business creating your first contact center,
a medium size business looking to improve contact center operations, 
or a large enterprise needing visibility and control over multiple contact center sites,
The Cisco Customer Journey Platform has a solution that will fit your needs.

 

The Customer Journey Platform is a truly unified cloud contact center solution, offering omnichannel customer interactions over voice, email and chat and integrated collaboration between your agents and the back office through voice and chat. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.

Got an old system in place already? No worries, Customer Journey Platform can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.

Download Solution Overview

Customer Journey Platform contact center omni-channel customer analytics

Experience the Benefits

The Customer Journey Platform improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.

World Class Companies Choose the Cloud Contact Center Solution

 

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     “Saves us $3,000,000 a year by giving us complete visibility into our outsourcers’ performance in real-time”

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     “Lowered our average speed-of-answer from 40 to 6 seconds”

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     “Reduced our call abandonment rate by half”

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     “I can’t imagine a company not improving their company’s bottom line with this platform”

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     “Increased our agent productivity by 25%”

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     “Delivered a full ROI in a couple of months”

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     “We are able to view and analyze real-time performance metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences.”

Common Questions

What size contact center do we need to have?

Customer Journey Platform has solutions for small, medium and large contact centers – including multi-site and multi-outsourcer operations.

How long does it take to see performance improvements?

Customer Journey Platform customers see an ROI in months from increased sales, efficiency, customer satisfaction and retention.

Want to Learn More?
Get Started Now.

Cisco helps sales and service contact centers of any size
optimize their performance beyond cost reduction and efficiency to
increasing positive business outcomes, and enables a graceful migration
from premises to the cloud.

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