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The Customer Journey: What to Measure and Why

Are you measuring the right things to transform your contact center into a strategic business asset and not just a cost center?

Are you able to link the actions your customers take to your agent activity and your business goals for sales, upsells, customer satisfaction scores or customer retention rates? Read this white paper to find out how to gain new insights into the lifetime journey of your customers.

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Contact Center Customer Engagement Analytics

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