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  • Enterprise end-users' perspective on UCaaS, CCaaS and team collaboration

  • The annual BroadSoft cloud collaboration survey analysis consisted of 1,005 enterprise IT decision makers from 7 countries and segmented to represent the UCaaS market with broad industry representation

  • The survey was conducted in the 4th quarter of 2017

cloud collaboration survey ucaas ccaas team collaboration

Key Findings


Bundled services: Number of services users want bundled

number of services end users want bundled

Survey identifies end user bundle preference details

Top Cloud UC Migration Drivers

top cloud uc migration drivers



When do you plan to move to cloud unified communications?

when do you plan to move to cloud unified communications



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