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  • Conducted during BroadSoft Connections 2016, the premier industry event for cloud communications that hosts over 500 service providers from over 30 countries.

  • 130 attendees representing 96 service providers and partners participated in the 2016 Future of Work survey.

  • 26 of the top 30 global service providers by revenue are powered by BroadSoft software.

Key Findings


The adoption of cloud communications solutions is accelerating and is projected to overtake premise PBX shipments by 2020.

Mobility is an essential element of UC offers - and native mobile integration is a key user experience driver.

End users increasingly expect a fully integrated suite of cloud applications including UC, team collaboration and contact centers.

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