Workplace Staff and Guest Communications

Prompt, personalized service is central to guest satisfaction and to those coveted five-star ratings. Our cloud-based solutions help you deliver a flawless customer experience — on property and in the extended member community.

BroadSoft Hospitality property subscribers will be poised to earn accolades and stand out from the competition, delivering a unified guest engagement platform that fosters an open and collaborative environment.

Let us help you create an innovative work domain and enhanced guest experience, between your staff and guests across your property portfolio.

Mobility and Hospitality Go Phone-in-Hand

An inevitable paradigm shift to mobile-first communications is taking over the hospitality industry.

Today’s hoteliers—from single properties to global portfolio chains—need the ability to communicate with guests regardless of where the hotel staff may be. Putting all employees on a single communications platform not only delivers significant costs savings, but also helps make them more productive—and opens up exciting new ways to enhance and extend the guest experience.

Cloud-based solutions allow hoteliers to reduce the number of devices employees are using—turning the few they prefer to use into powerful tools to increase productivity.

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Communications Concierge

BroadSoft Hospitality drives down the cost and complexity involved in providing communication services to hotel staff, guests and event attendees. Whether you manage a single property or hundreds of locations around the globe, we deliver all the hospitality-specific features you would expect — from guest wake-up calls and voicemail to billing and call accounting.

Excelling under stringent, real-world conditions, BroadSoft Hospitality now powers communications for thousands of hospitality organizations of all sizes, including some of the world’s largest hotels and resorts.

BroadSoft Hospitality solutions are based on our BroadSoft Business portfolio of integrated communications and collaboration apps and services.

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Five Star Benefits to Keep You Smiling

Provide Carrier-Grade Reliability

Trusted infrastructure delivers the “five nines” reliability you need for securing your data and guest confidence.

Reduce Costs

Replace End of Life PBX hardware and legacy call accounting services with one cloud-based service, eliminating high maintenance and support fees and avoiding future capital investments.

Deliver Speed and Mobility

Extend fast, mobile communication infrastructure property-wide, for increased productivity.

Enhance Experience and Engagement

Provide feature-rich applications for staff and guest services.

Simplify Operations

Centralize management and operations of communications services for multi-site properties under one cloud umbrella.

Integrate and Streamline

Provide a unified communications foundation across properties and property management systems via the cloud.


Want More Information?

Our solution specialists will be happy to contact you to provide you more information on how your hospitality business can benefit from our comprehensive range of Hospitality solutions.