Vice President, BroadSoft Contact Center
With almost 20 years in leadership roles, Arnab brings extensive product management, business development, and customer management experience to BroadSoft. In his current position, Arnab has responsibility for the product management, marketing, engineering, customer success, cloud service delivery and alliances functions for the BroadSoft Contact Center business unit. Prior to joining Broadsoft, Arnab was President and Chief Operating Officer at Transera. Prior to joining Transera, Arnab held product leadership positions at Alcatel (Genesys Telecommunications business unit), where he led the team responsible for the definition and positioning of Genesys’ core customer experience platform offerings. In addition, Arnab spearheaded the launch of the Genesys Voice Platform and was instrumental in making the product the leading, next-generation, voice self-service platform globally.
Arnab has also held marketing and business development roles at Telera and worked both as a venture capital investor at The Beacon Group (now part of JP Morgan Chase & Co.) and investment banker at Merrill Lynch (now part of Bank of America). Arnab holds an MBA from Harvard Business School and a BS in economics from The Wharton School at the University of Pennsylvania.