BroadWorks Application Platform Provides Foundation for EagleACD's New Hosted PBX Services under EagleACD Brand
Gaithersburg, MD, 14 June 2006 - BroadSoft, Inc., a leading provider of VoIP application software, today announced that EagleACD, LLC., a leading communications solutions provider for global call centers, has selected BroadSoft's VoIP application software as the platform to provide its new hosted automated call distribution (ACD) and PBX services. The latest addition to the EagleACD suite of solutions, EagleACD Express will deliver hosted PBX services to small, medium and large enterprises worldwide. EagleACD Express will be deployed simultaneously in the U.S., India and the Philippines.
Using top multi-vendor service platforms, EagleACD solutions provide hosted automated call distribution (ACD) for a range of customers, including call centers, help desk support, virtual call centers and offshore service centers. EagleACD cited the stability and flexibility of the BroadWorks® platform as well as its rich feature set as reasons for selecting BroadWorks as the foundation to deliver its next-generation hosted telephony service. With the new platform, EagleACD will offer EagleACD Express for simple call flow at competitive prices.
"In today's market, it is important to offer a broad variety of advanced services to suit the varied global needs of different enterprise customers," said Kent Charugundla, President and CEO of EagleACD. "Our customers identified the need for hosted PBX in addition to our teleconferencing and automated call distribution offerings. Now with BroadWorks, we can offer our customers a one-stop shop of enhanced services and expand our market to include small and mid-sized enterprises as well."
"This new offering positions EagleACD for further growth by strengthening its core business of providing hosted contact centers that give customers all the capabilities of traditional call centers," said Michael Tessler, president and CEO of BroadSoft. "With the BroadWorks-based EagleACD Express service, EagleACD is enhancing its network to deliver advanced services while broadening its markets to include businesses that otherwise would not have access to the productivity and cost of ownership benefits of hosted PBX."
About the EagleACD Platform
EagleACD's multi-vendor platform provides a full range of customer care services using Microsoft, Dell, Cisco, Cosmocom and BroadSoft products and services. This approach provides the best of the best in terms of functionality, reliability and a feature-rich platform to enterprises globally.
About The BroadWorks Platform
BroadSoft's IMS-compliant BroadWorks® platform provides a comprehensive range of VoIP applications, including hosted PBX, IP Centrex, mobile PBX, business trunking and residential broadband services fully integrated into a single VoIP application platform. BroadWorks is uniquely capable of providing these applications with the reliability, redundancy, scalability and regulatory capabilities required to deliver carrier-class service.
EagleNet-affiliated companies are in the business of providing technologically advanced solutions at competitive rates to business/service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a full-service conference solutions provider, Eagle has positioned itself to enter into a new venture under the name EagleACD to provide EagleACD services. Eagle has been in the service bureau business since 1986 for telecom-related products and services. For additional information on services available through EagleACD please visit www.eagleacd.com.
BroadSoft's VoIP application software is revolutionizing the delivery of hosted telephony and multimedia services. Its flagship BroadWorks® technology empowers wireless and wireline carriers to deliver next-generation voice and multimedia applications and advanced features that increase revenue, enhance competitive differentiation and elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft's leads the VoIP applications market with 6 of the top 10 and 11 of the top 25 largest carriers worldwide including BellSouth, Korea Telecom, Singtel, Telefónica de España, Telstra, T-Systems, Verizon and XO Communications.