New Global Operations Centre Joins Sales Offices Across the Region to Further Strengthen Commitment to European Market
Gaithersburg, MD and London, 29 March 2006 - BroadSoft Inc, the leading provider of VoIP application software, today announced that it will increase its presence in Europe with the opening of a new global operations centre in Prague, Czech Republic. The facility will provide unparalleled levels of service, training and engineering support to BroadSoft customers. Continuing BroadSoft's commitment to the European market, the new centre will join BroadSoft's other operations centers in North America and Asia to deliver global 24 by 7 live support through local market technology expertise and assistance.
The ability to quickly satisfy BroadSoft's more than 30 European carrier customer needs through a centrally located operations office was the primary incentive behind BroadSoft's decision to establish the Prague facility, which complements the BroadSoft sales offices in Bonn, London, Paris, and Stockholm.
"BroadSoft's new operations centre and overall European executive, sales, and support presence shows the company's focus on this region," said Joerg Zeddies, Director Product and Marketing Management for Slovak Telecom. "BroadSoft has developed a world-class support organization, and we find it even easier to do business with BroadSoft with the local offices nearby. We can confidently deliver our service offerings over the BroadWorks platform knowing any deployment or operations question will be answered quickly."
The Prague centre joins BroadSoft's existing operations facilities in North America and Asia to deliver live 24 by 7 support capabilities worldwide. The company's increased presence in Europe will bring benefits to both new and existing customers in terms of enhanced responsiveness to technical customer needs whether pre or post sales. The BroadSoft operations centre will also allow the company to cement stronger ties with customers in the European telecoms market.
"Europe is an incredibly diverse market offering great potential for multimedia applications software," commented Howard Lewis, General Manager - Europe for BroadSoft. (See related BroadSoft announcement today.) "With the Prague facility dedicated to operational support excellence, we are drawing on resources in the region to attract eager, highly qualified local engineering talent that will ensure a rapid response time for our customers, further committing our corporate resources to enhancing our reputation for superior customer responsiveness and satisfaction across Europe."
The centre will be supporting carrier customers deploying BroadSoft's VoIP application software over the BroadWorks platform, with hosted PBX applications for SMEs, mobile PBX solutions for extending enterprise communications functions to mobile workers, business trunking that interconnects customer premise equipment, and residential broadband solutions for consumers who use VoIP as their service at home.
BroadSoft's VoIP application software is revolutionising the delivery of hosted telephony and multimedia services. Its flagship BroadWorks® technology empowers wireless and wireline carriers to deliver next-generation voice and multimedia applications and advanced features that increase revenue, enhance competitive differentiation and elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft's customer base of more than 150 network operators, including BellSouth, Korea Telecom, Singtel, Telefónica de España, Telstra, T-Systems, Verizon and XO Communications, leads the industry with more than 1,750,000 lines deployed. Additional information is available at www.broadsoft.com.