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BroadSoft ProServices

Helping service providers accelerate the design, delivery and support of BroadSoft-based solutions.

Get Ready to Deliver Lucrative New Services

Is your network mired in old technology and operating at less than peak performance?

BroadSoft experts ensure your infrastructure is up to speed and ready for new services that can help you operate more efficiently and build your bottom line in today's competitive marketplace. Whether you need a brand new network or a targeted upgrade, we are poised to help, from initial needs analysis to design and documentation. When we integrate our BroadSoft Business solutions into your network ecosystem, we make sure that all components work together in unison to deliver new revenue-producing services.

Migrate to the Cloud

Do you have the experienced support you need to ensure a quick and seamless cloud transition for you and your customers?

BroadSoft Xcelerate training, accreditation and engagement programs help your sales professionals and channel partners hit the ground running. In fact, with our customizable online portal, you can launch ready-made training in a matter of minutes — complete with student guides and slideware. Comprehensive sales playbooks and competitive battle cards help your team identify and engage prospects and sell cloud communication services more effectively, regardless of the competitors they encounter.

Improve Your Business Practices and Service Delivery

Are you taking proactive steps to accelerate revenues and ensure top performance?

BroadSoft specialists help you analyze and reengineer your business processes across the entire customer lifecycle to accelerate revenue — shortening the time from an initial quote to billing for services delivered. Outsourced staffing is available for critical revenue-impacting functions, including sales and call center personnel.

We also help you take proactive steps to address hidden configuration and performance issues that can impact service delivery. Undetected problems lurking behind the scenes can take a toll on network security and user experiences — eroding your return on your BroadWorks investment. Our consultants audit your network for potential trouble spots and recommend changes that can maximize efficiency, increase performance and reduce costs.

Scale Your IT Resources

Do you have the capacity to handle special projects and peak demand?

Manage Program Delivery

Turning up a new network can be a tough challenge, especially while managing your normal day-to-day demands. Our experienced team of success-oriented program managers can deliver a turnkey project built to your precise specifications.

Scale Your DevOps

Our ProServices specialists can augment your internal software development team to write specifications, design workflow architectures and develop software associated with your BroadSoft Business solution.

Expand Your Operational Resources

BroadSoft experts and resident engineers can partner with you as an extension of your own IT and engineering team to help you manage your BroadSoft Business solution.