UC-One® is BroadSoft’s portfolio of Unified Communications and Collaboration (UCC) services, designed for service providers who are looking to address today’s demand for new and innovative apps and services.

UC-One meets the needs of today's business users, providing advanced Unified Communications and Collaboration (UCC) such as instant messaging and presence, video collaboration, desktop and file sharing, multi-party conferencing, mobile applications and more.

Service providers can choose from two different UC-One delivery models based on their business model: (1) BroadWorks software which resides in the service provider’s data center; or (2) BroadCloud managed services, which is BroadSoft’s fully managed cloud service.

BroadSoft UC-One Ecosystem for Service Providers


BroadSoft UC-One Portfolio

UC-One End User Experience

UC-One Communicator: UC-One Communicator provides a user friendly interface that lets end users quickly and easily access all of their UC-One services from mobiles, tablets and desktops. For desktops, UC-One Communicator provides a full-featured soft client, and for mobiles and tablets UC-One Communicator provides a downloadable application.

UC-One Servicesuc-one-devices-650-120214

Hosted PBX – A strong set of business telephony features is essential to a Unified Communications offer. From simple “find me/follow me” functionality that will simultaneously ring to fixed mobile convergence applications, UC-One’s calling features are tied directly to the business dial plan. UC-One integrates seamlessly with advanced telephony features including Call Center and ACD as well as front office applications like Auto Attendant and Receptionist.

Instant Messaging and Presence – The most popular UC-One feature, Instant Messaging and Presence or IM&P allows employees to quickly check the presence status of coworkers and decide how best to communicate. The Presence indicator is dynamically updated using phone and calendar status so it is always accurate.

Desktop & File Sharing – UC-One Communicator’s Desktop & File Sharing application facilitates the free and fast flow of information critical to effective decision-making. Desktop sharing allows users to see and share presentations, spreadsheets, and other media from any location across any network and file push capability speeds up workflows and fosters collaboration in the workplace.

Video Collaboration – Face to face interaction has been proven to help participants better understand information and reduce the amount of time spent in meetings. UC-One Communicator’s Video Collaboration offers multi-party voice and video collaboration to bring remote workers and disparate sites together quickly and easily, with one simple click.

My Room – My Room is a unique UC-One Communicator feature that combines Unified Communications tools into a single virtual “room” and eliminates the need to send cumbersome bridge numbers and pass codes. Every UC-One Communicator user has My Room – making it easy for groups to meet, chat, share desktops, and talk with voice and video. My Room includes moderator controls to mute and dismiss participants to keep meetings on track.