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The Cisco BroadCloud innovation team will soon introduce some exciting new UI enhancements to the Cisco BroadCloud calling platform's enterprise administration (formerly known My Site or REP). The enhancements are being designed to not only ensure that the look and feel of the portal is closer to the Cisco brand, but also incorporate additional functionalities that streamline the portal for improved usability.

The new upgrades will become available as part of the Cisco BroadCloud R22.6 release. The targeted time frame for Beta release is at the end of January 2019 with scheduled production roll-outs in mid-February 2019. Stay tuned! Specific dates will be announced early in 2019.

I. New Features

  • Strategic “Extension Only” Support - The introduction of the “Extension Only” feature will tremendously expand the capabilities of the Cisco BroadCloud solution. A key strategic enhancement, it’ll address requests from our customers to make a shift away from a telephone number-centric approach to a more user-centric approach.

    The “Extension Only” feature will eliminate requiring customers to assign a full DID/DDI to a Service Site or a User Station. Instead, this new feature will enable them to simply assign an extension number that will let users place calls internally without requiring a direct dial-in or DID.

    Note: When "Extension Only" is enabled by a Service Provider, customer access to the legacy administrator portal (My Site) will no longer be available.

  • Admin Access to the User’s Portal - This new access enhancement will provide administrators access to the User Portal (formerly known as My Phone) through the Administrator portal (formerly known as My Site/REP). By having access to the user portal, admins will be able to manage some user features that are not available in their administrator portal.

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II. User Interface (UI) Updates

  • The portal’s page design layouts will be updated under the “Users” and “Numbers” tabs. Look out for these user experience (UX) improvements:
    • UI changes
    • An improved new tabular layout
    • A new location of the “Edit” button. The functionality will be moved under the “Actions” drop-down menu button
    • A new column layout picker
    • An updated “Add as a User” wizard to be consistent with the new “Quick Start” wizard such that it supports all Station types

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  • The portal’s “User Edit” screens will also be updated. Look out for these UX improvements:
    • The tab structure will be moved to the left-hand column of the page to for consistency in layout with the main screens, with new logical tab groupings.
    • A new “Reset Password” button will be added on the page that enables a reset of the user portal password.
    • A new “Reset User’s Voicemail” button will be added on the page that enables a reset of the user’s voicemail code.

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  • Restructuring of the “Advanced Services” sub-menu within the top-level menu. Look out for these UX improvements:
    • Sub-tabs will now group all Services. When on the “All Sites” view, only those services that are available at a minimum of at least one Site will be visible.
    • The list views (when applicable) for Auto Attendant, Hunt Group, Call Queue and Call Center will have an updated user interface. The “Edit” functionality will be available under the “Actions” drop-down menu button.
    • The “Edit” screens for Auto Attendant, Hunt Group, Call Queue and Call Center will be updated.
    • The “List by Service” tab will be removed.

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  • Site numbers will be added to Site selection drop-down:
    • The user interface design brand palette color changes will match the Cisco brand standards.
    • Additional descriptive information in the help pop-ups will be available to guide users on how to best make use of a field/option and the input required within it.
    • A new message will indicate if a user is using an unsupported browser.

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There is more to come. But in the meantime, for any questions, be sure to reach out to your account manager, and don’t forget to tune into our next post on planned enhancements!

About the Author

Jay Cleveland has been at BroadSoft, now part of Cisco, for almost 5 years and is a product manager in the Cisco BroadCloud organization focusing on site level BroadCloud features including SIP Trunking, Call Center, Call Recording and CRM Connect. He has over 20 years of product management experience in the telecommunications industry for both device manufacturers and service providers.