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In order to accommodate upgrades to the backend BroadCloud server infrastructure, BroadCloud will release Rialto (R21.1) that adds support for changes introduced with the BroadWorks R22 server upgrades. 

The patch release will have minimal service provider or end user impact, however, some "legacy" BroadCloud services will be deprecated.

Patch Release Date: (Pending Production Gate)

The patch rollout is anticipated to begin on August 22nd, 2017.  Please check the BroadSoft Status page for specific rollout timing.

Deprecated Services:

As of BroadCloud patch release - 21.1, the following BroadCloud services will no longer be available:

Screen Shot 2017-08-07 at 11.00.17 AM.png

  • Site and User Intercept (Partial Deprecation) - the ability to add specific telephone numbers option will no longer be available. (Please note - this functionality was ONLY visible to service provider ops users).

My Site Portal Views - Deprecated functionality in

Site Intercept

Screen Shot 2017-08-07 at 11.00.34 AM.png

User Intercept

Screen Shot 2017-08-07 at 11.00.45 AM.png

My Site Portal Views - Deprecated functionality in RED

Site Intercept

Screen Shot 2017-08-07 at 11.00.56 AM.png

User Intercept

Screen Shot 2017-08-07 at 11.01.11 AM.png

  • BroadCloud Mobility (Replaced) - Moving forward, the existing Mobility functionality will be supported by Office Anywhere Feature. This also applies to the Mobility feature option in the Communicator (Mobile and Tablet) clients.

End User - My Phone Portal View - Deprecated functionality in RED

Screen Shot 2017-08-07 at 11.01.35 AM.png

What You Need To Do:

BroadCloud Enterprise Assistant Toolbar

  • Service providers must migrate their end users to the BroadCloud Communicator (Desktop) client which includes enhanced Unified Communication capabilities.

    Please see the following page for more information regarding BroadCloud’s UC-One offering.

Site and User Intercept

  • For service providers who currently apply or need to apply specific telephone number criteria in site intercept, they will need to open a TAC ticket to have the intercept configuration manually provisioned for them.
  • For service providers who use the BroadCloud Hostage Barricade solution, a new manual process has been defined. The new process involves opening a TAC ticket to configure an intercept override.

BroadCloud Mobility

  • At the time of the R21.1 release, BroadCloud Operations will automatically migrate end user Mobility configurations to Office Anywhere. For users who have Office Anywhere configured, the Mobility destinations will be added to the existing Anywhere configuration.
  • At the time of the R21.1 release, for the Communicator (Mobile and Tablet) clients, the Mobility feature will be replaced with the Office Anywhere feature. For existing users who have the Mobility feature configured on these clients, their configuration will be automatically migrated to the Office Anywhere feature.
  • Service providers should communicate to their end users that Office Anywhere has replaced Mobility.
  • For service providers who have not enabled inbound VoIP calling via their Communicator clients and wish to make a cutover at time of R21 release, please coordinate with your BroadCloud account team.


Please direct any questions regarding this announcement to your service account team.

About the Author

As Manager of Product Development, Charles Mather is responsible for the product and release management of the BroadCloud service offer. Charles’ team oversees the BroadCloud enterprise & user features, end user portals, and endpoints.