BroadCloud is exposing additional UC-One features in its UC-One Communicator desktop, mobile and tablet clients. These new features will be available to end users who have the associated services assigned to them.

When Will the New Features Be Available?

The new features will be exposed on September 1, 2017. Some features will only be available or visible to end users who have either the call center agent or the executive assistant services activated and have the appropriate communicator client shared to them.

What BroadCloud Exposure of Additional UC-One Features Should You Look Forward To? 

I. Visual Voicemail

Client: Communicator Desktop Only
Once the visual voicemail is enabled, a third tab will be available in your Communicator History screen, showing a list of your voicemails. Click on individual mails to listen to them. Missed calls will be indicated by an icon in the main window. Missed video and audio calls will be indicated with a different icon. Note that the MWI icon is in the same place when it indicates a new voicemail. You can see all voicemails in a list and play them inside the main window.

Enable the following end-user settings in your end-user's MyPhone:
MyPhone → My Messages → Settings to have visual voice mail:

  • Voice Messaging - On or Always options must be selected.
  • System Mailbox - Message waiting indicator on phone checked.

II. Call Center Agent Queues

Client: Communicator Desktop, Mobile, and Tablet
Communicator allows a user to join and leave call center queues and set their Automatic Call Distribution (ACD) status. This functionality is available based on the configuration and services assigned to the user.

To view the currently assigned queues, join and leave queues, and change state, use the queues entry in the side navigation menu.

III. Executive-Assistant

Client: Communicator Desktop Only
The Executive-Assistant service* allows an assistant to operate on behalf of an executive to screen calls, answer calls, and place calls as the “executive” (the caller ID is the one of the executive).

One assistant can have many executives and it is possible to:

  • Select the desired role when making a call using a pull down menu in the main window.
  • Answer an incoming call on behalf of an executive and then push the call to the executive. The incoming call is presented as a call to the executive. In addition, all the usual call management options are available.
  • See that an incoming call** is actually for the executive.

*The provisioning of the executive and assistant features takes place in the My Site/REP Portals and cannot be modified on the client.
**The caller ID format is dependent on your Site settings and cannot be changed on the client side.

For more information regarding Communicator Clients, login to the BroadCloud Knowledge Base.

About the Author

As part of the BroadCloud Product Management Team, Kareem’s responsibilities include the development of BroadCloud’s UC-One offering, endpoints and end-user features. Before joining BroadSoft over two years ago, Kareem worked for various LECs / ISPs with a focus on large enterprise service delivery.