When It Makes Sense to Follow the Crowd

In 2015, 22% of Americans used social media several times every day. As a result, more than 70% of corporations planned to increase their spending on social media branding.

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The Rising Tide of Web Encryption

You probably don't even notice it anymore. Connect to a website, and you're likely to find a small lock symbol in the upper left corner of the address bar.

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Focusing on What Went Right in Customer Service

Many customer service surveys are focused on pinpointing areas of friction or areas needing improvement. A recent Harvard Business Review article, however, noted that asking customers what went right ...

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Why Cloud Companies Are Interested in Offline Services

Google is the biggest company in the world based on cloud infrastructure. It comes as no small surprise to learn recent technology news: It is investing heavily in offline services.

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Entering the Post-Mobile (Phone) Age

In a post-mobile world, we will be connected via devices with billions of other objects, from refrigerators to cars. In a post-mobile world, the lines will blur. An interconnected network of devices a...

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Does Client Loyalty Follow Companies or People?

Employee retention and strategies for optimizing it are a constant consideration for organizations. It might be particularly important for those having specialized, customer-facing employees. For thos...

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How Design Thinking Will Help You Retain Customers

Design thinking is immensely important to business. It's important to client and customer growth and retention. Its application can foster innovation and smooth innovation's acceptance. It can be a ke...

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Engaging Employees in Improvement: How to Be Heard

Whether you have to approach an employee about needed improvement in job performance or softer skills such as team play, it can be difficult to truly engage the person. No one likes to hear criticism.

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Is There a Right to Disconnect: Or, Should E-Mail Be Off Limits Off Hours?

French workers seemingly have it made: 35-hour work weeks and a large amount of vacation each year. As of January 1, 2017, a law went into effect covering employees in companies with more than 50 empl...

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