E-mail Versus Face-to-Face Communication: Maximizing Impact

E-mail is a dominant mode of information dissemination in many corporations. It’s just as dominant overall, of course. But increasingly, communications from upper management to the company at large, f...

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What Metrics May Differentiate Social Media Platforms Going Forward?

Most social media platforms operating today have been built with scale as a dominant metric in their business strategy. Facebook, Twitter, Snapchat and their kin wanted to build out as big as possible...

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How to Make Remote Working Much Easier

Today’s workers carry smartphones, tablets and laptops that connect them with colleagues and job tasks wherever they go. Collaboration apps have exploded in recent years, and now even most basic busin...

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How to Listen Better at Meetings

We all know that communication in meetings -- especially virtual meetings -- is often less than optimal. The number of questions, differing perspectives, repetition, and multiple points of view often ...

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5 Onboarding Pain Points and How to Fix Them

How much time do you devote to onboarding your new employees? The duration of a couple of presentations? A day or two?

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How to Retain Staff In a Digital Workplace

While products, markets, and strategy are all crucially important to the success of a business, perhaps the most important asset is top performing staff. Without highly competent people and a great te...

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Lessons from Digital Innovation in Finance

Finance companies are not always linked with digital innovation in the way that, say, social media or technology companies are. However, digital innovation is affecting the industry, from venerable in...

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How Safe Is the Internet of Things?

The Internet of Things (IoT) weave a deeper web of control into our increasingly connected technology lives . The IoT is the network of millions of objects -- things -- equipped with sensors, software...

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Should Your Business Join A Coworking Space?

WeWork’s coworking spaces offer fruit-infused water, lively designs, and an open community. As Andrew Rice described it in Bloomberg, “WeWork has cast itself as a new kind of workplace for the post-re...

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Is Augmented Reality Coming to the Workplace?

A concern that machines will replace workers animates much discussion about the future of technology. Robots, drones, and virtual reality all seem to portend a time not far distant when machines do wo...

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Why Good Data Is Critical for Collaboration

It is universally acknowledged that good data can help company performance. In the human resources field, for example, data can help identify why top performers leave, what might be done to retain the...

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How Work Style Can Impact Collaboration

One of the key factors that can enhance collaboration in a workplace is to identify the work styles of each member of a team. Each member of a team may have different work styles, which involve person...

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Case Study: How Data Analytics Is Transforming the Food Business

Americans have more access to better food and food for a sophisticated palate than ever before. Great meals can be had everywhere from airline terminals to 5-star restaurants specializing in haute cui...

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Who Does Social Media Best?

Every year, Fast Company compiles a 50-company list of “The World’s Most Innovative Companies.” It surveys the business universe for companies whose products and business strategies have made the grea...

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Solving Time Management Problems in a Digital Business

Senior management in a digital workplace can become concerned about time management when important goals are not being met, yet their people are clearly working. Some employees are even working late, ...

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Assessing the Value of a "Like"

With the rise of social media, business strategy in marketing departments followed the "like." Endorsements on social media channels like Facebook was thought, axiomatically, to lead to increased sale...

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A Downward Move for Digital IQ

Businesses worldwide are losing “digital IQ” at a rapid rate, according to a yearly survey conducted by PwC. The Digital IQ survey tabulates responses from business leaders at over 2,200 companies and...

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Tracking Customer Preference in Bricks-and-Mortar Stores

Most people know that their behavior on a computer screen can be monitored. The sites they visit, how long they look at a particular page, and long-term patterns can all be explored, measured, and qua...

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Varieties of Artificial Intelligence -- and How Businesses Use AI

Artificial intelligence (AI) is frequently the focus of technology news. There is a marked tendency, however, to treat AI as if it were a singular thing.

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Using Sound to Improve Digital Security

Many digital technologies use images for security, along with consumer-specific knowledge-based authentication (KBA) such as passwords. However, sound is increasingly moving to the fore in technology ...

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How Do You Get the Right Data Out of Big Data?

Big Data is all the buzz these days. The powerful information Big Data can provide for organizations is significant. The question that many companies face, however, is how to extract the optimal busin...

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What Makes a Great CEO In a Digital World?

In an era of digital disruption and political change, excellent chief executive officers are needed more than ever.

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Artificial Intelligence Is Coming to Digital Workplace

Artificial intelligence (AI) is frequently the focus of technology news. There is a marked tendency, however, to treat AI as if it were a singular thing.

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What Snapchat Can Teach Us About Platforms and Products

Snap Inc., the company that brought us the social media app Snapchat, is going public shortly. In the materials for its initial public offering (IPO), Snap described itself as a "camera company." The ...

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A New World for Net Neutrality?

Potential changes to net neutrality guidelines have digital companies wondering about how they will deliver content in the future.

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How to Balance Autonomy and Accountability in a Digital Workplace

It is a universally acknowledged truth that the path to engagement in the digital workplace has to lead through autonomy. Micromanaged employees are likely to feel bored and even resentful - anything ...

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Managing in an Era of Constant Availability

Few in the workplace would deny that we live in the era of constant availability. The digital revolution has made it possible to stay connected to work 24/7. Fears of economic competition heighten the...

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How Design Thinking Will Help You Retain Customers

Design thinking is immensely important to business. It's important to client and customer growth and retention. Its application can foster innovation and smooth innovation's acceptance. It can be a ke...

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Employee Engagement Is Tougher In a Digital Workplace

Employee engagement is becoming critically important as a driver of retention and promotion of a corporate brand. Disengaged employees are far more likely to depart an organization and speak poorly ab...

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When It Makes Sense to Follow the Crowd

In 2015, 22% of Americans used social media several times every day. As a result, more than 70% of corporations planned to increase their spending on social media branding.

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The Rising Tide of Web Encryption

You probably don't even notice it anymore. Connect to a website, and you're likely to find a small lock symbol in the upper left corner of the address bar.

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Focusing on What Went Right in Customer Service

Many customer service surveys are focused on pinpointing areas of friction or areas needing improvement. A recent Harvard Business Review article, however, noted that asking customers what went right ...

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Why Cloud Companies Are Interested in Offline Services

Google is the biggest company in the world based on cloud infrastructure. It comes as no small surprise to learn recent technology news: It is investing heavily in offline services.

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Entering the Post-Mobile (Phone) Age

In a post-mobile world, we will be connected via devices with billions of other objects, from refrigerators to cars. In a post-mobile world, the lines will blur. An interconnected network of devices a...

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Does Client Loyalty Follow Companies or People?

Employee retention and strategies for optimizing it are a constant consideration for organizations. It might be particularly important for those having specialized, customer-facing employees. For thos...

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Engaging Employees in Improvement: How to Be Heard

Whether you have to approach an employee about needed improvement in job performance or softer skills such as team play, it can be difficult to truly engage the person. No one likes to hear criticism.

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Is There a Right to Disconnect: Or, Should E-Mail Be Off Limits Off Hours?

French workers seemingly have it made: 35-hour work weeks and a large amount of vacation each year. As of January 1, 2017, a law went into effect covering employees in companies with more than 50 empl...

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Lessons for the Digital Workplace from Netflix

Netflix is one of the most disruptive digital companies. It moved from the margins of DVD provision from its inception as a mail service in a way that eventually helped to drive its bricks-and-mortar ...

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Are Employees in Co-Working Spaces Really Productive?

This past summer, just six months after investors valued WeWork – a New York-based coworking space provider – at $5 billion, the firm’s valuation doubled to $10 billion. The Wall Street Journal put th...

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Digital Messaging Is Massive

Each spring technology analyst Mary Meeker releases her hotly anticipated report on adoption and use of internet technologies. Over the last decade, it’s become the most comprehensive analysis of the ...

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Manage Energy, Not Hours

Many managers and employees keep track of hours expended on the job as a guide to productivity and engagement. Hours expended rather than tasks done, or quality of tasks, become major metrics in busin...

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Ransomware: The Growing Threat to the Digital Workplace

Ransomware is a cyber attack in which malware is placed in the computer(s) of unsuspecting persons or businesses. The computer system is locked and unavailable to users until a certain amount of cash ...

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Employees Appreciate Autonomy: Lessons from Co-Working Spaces

Co-working spaces - office spaces where multiple solo practitioners or start-ups rent working space and are supplied with Wi-Fi, printers, and other office amenities - are growing by leaps and bounds....

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Can the Digital Workplace Change Our Elections?

People voting in the recent elections may have found the actual process to be surprisingly old-school. In a world where transactions from checking a bank account to receiving medical advice takes plac...

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The Digital Revolution and Architecture

Architecture is undergoing a paradigm shift as a result of the digital revolution.

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Does the Gender of Virtual Assistants Matter?

Many observers feel that the increasing use of virtual assistants, such as Apple's Siri and Amazon's Alexa, will be among the top technology news stories of 2017.

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The Emergence of Generation X Changes Digital Work

While Baby Boomers and Millennials get a lot of press, Generation X is moving to the fore in terms of exerting influence in corporations, politicals, and digital start-ups.

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Should Businesses Aim at Innovation or Familiarity?

Many businesses believe they need to rebrand frequently or innovate constantly to keep consumer interest and increase reach, penetration, and sales. Recent research, however, suggests that consumers a...

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2017 Looks Promising for the Digital Workplace

A new year ahead! What does this mean for human resources (HR) departments and business leadership? HR professionals agree that several trends in the world at large will have a significant impact on H...

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Innovation Is Not the Same Thing as Disruption

In technology news, "disruption" has become such a shorthand for innovation and nimble new companies breaking into a market that it's often used as a synonym for innovation and new products. But is it...

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Imagining Processes as Platforms

What drives digital transformation? Sometimes, it's something as simple as considering technology news and re-imagining processes as platforms.

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Can 'Fake News' Impact Your Digital Workplace?

"Fake news" - websites disseminating news stories that are false but are believed to be true - was a major feature of the U.S. election season. One study indicated that fake news sites were receiving ...

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How to Prevent Conflict on Teams

Teamwork is essential in the workplace. Leading and working in teams is part of developing and honing leadership skills. Yet conflict among members of a team, even one chosen for harmonious interactio...

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How Collaboration Leads to a Learning Culture

Given the pace of innovation in companies globally, fostering a learning culture is an essential part of leadership skills.

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Tips for Team Building When You're the New Boss

It's never easy to step into new shoes at work, especially when it's a leadership role you're assuming. New bosses face a myriad of new challenges, and how they approach and deal with them can make al...

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How Will a New Administration Impact the Digital Workplace?

As the U.S. changes presidential administrations, the technology industry has a great deal at stake. Will the incoming Trump administration be different from the outgoing Obama presidency? If so, how ...

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Succession Planning: What Successful Businesses Do

It is a universally acknowledged fact that all companies must plan for chief executive officer (CEO) succession as part of their business leadership. Eventually, all CEOs will retire, leave the firm, ...

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How Your Business Can Be Ready for Big Data

The world of big data has ushered in an era where petabytes of information can be crunched and mined. Many companies use algorithms derived from big data to make decisions about their businesses.

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How Digital Currency Will Impact Your Digital Workplace

Is digital currency the wave of the future? Technology news indicates that it may be. Proponents of digital currency in some form or another in the Wall Street Journal, for example, argue that it can ...

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Digital Platforms and Innovation: Today and Tomorrow

Web platforms are no longer simply about displaying your information on the internet. Fast Company's review "The 22 Most Innovative Web Platforms of 2016" paints an intriguing picture of how fast tech...

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Is Bias a Bigger Problem in the Digital Workplace?

In the fall of 2016, Airbnb, the online home rental business, announced a series of changes to address a growing problem: virtual bias.

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The Rise of the Remote-Work Holiday Party

One thing lost in the digital workplace is the traditional holiday party. But some companies are starting to host virtual parties.

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Innovative Companies Focus on Customer Service Pre-Purchase

Providing accessible, friendly and knowledgeable customer service is definitely important after a consumer becomes a paying customer. From answering queries to providing troubleshooting advice, custom...

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Today's Leaders Must Adapt or Die

In case you haven’t  heard, there are a cohort of employees poised to overtake baby-boomers’ ownership of the workforce. This upstart group marchs to a different beat than any other generation before ...

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How One Company Created Markets for Underserved Customers

What were the most innovative companies of the past year? Several lists of the most innovative companies illustrate one of the most intriguing features of innovation: defining and measuring the qualit...

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Cyber Security: Assessing the Mind's Vulnerabilities

There are plenty of safeguards available to protect digital data, systems, and functionality. With an increasingly alarming number of hacks and other data breaches causing significant disruption, the ...

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What Are the Right Questions for CEO In a Digital Workplace?

Digital businesses are becoming a larger and larger part of every company's pie. Often, the planning and growth of digital businesses are the domain of chief digital officers or chief information offi...

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The Most Important Digital Transformation Stories of 2016 ... and 2017 and Beyond, Part II

As 2017 approaches, it's a good idea to see what the digital transformation stories of this year and next year are going to be. Why? Because ideas that surface in concrete form in one year are often p...

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The Most Important Digital Transformation Stories of 2016 ... and 2017 and Beyond, Part I

Digital transformation is not confined to a single year. Often technology news trends emerge in a clear way during a given year, but the trend has been gathering steam for a while and will continue to...

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The Connected World Will Soon Change Your Entire Industry

While news reports about the Internet of Things (IoT) tend to center on consumer applications, the Industrial Internet of Things (IIoT) is likely to be much more far-reaching. What is the Industrial I...

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A Good Leader Promotes Gender Equality

Despite great strides made by women in business over the past three decades, they are not widely represented in the business leadership of U.S. corporations. Although women comprise 47% of employees a...

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How Generation Z Will Transform Business Communications

If you are a Millennial, or simply following the news about that trendsetting generation born in the years from 1980 to 1995, you may not have paid much attention to Generation Z. Generation Z, the co...

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Will Your Industry Be the Next to Be Digitally Disrupted?

Despite the fact that digital processes and products are becoming more and more the way business is done rather than simply an innovative development in technology news, digital disruption continues t...

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Can Social Media Transform Disaster Recovery?

For some time now, social media feeds have been highly important for disaster response. Relatives and friends anxiously post on Instagram, Twitter, Facebook and other channels asking if loved ones in ...

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Challenges Ahead for the Digital Workplace

Businesses across the United States face a number of technological challenges, including those that affect their customer base (cybersecurity), and those that have the potential to transform entire in...

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Business Leadership Requires Being Able to Tell Your Story

Although telling a story and business leadership might seem to live in parallel universes, creating a story is, in fact, one of the best pieces of business strategy there is.

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The Best Way to Approach Millenials as Customers

Millennials - people born between 1982 and 2000 - constitute a quarter of the U.S. population and their buying power totals $200 million. As a result, their consumer behavior is important for business...

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What You Can Learn About Your Customers on 'Giving Tuesday'

Giving Tuesday follows Black Friday and Cyber Monday in the period immediately after Thanksgiving. It was developed in 2012 as a way to focus on corporate and personal giving rather than just consumer...

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How to Corral Mission Creep

Traditional venture capitalists at times scoffed at strategic venture capital colleagues, telling entrepreneurs that with such investors there are too many strings attached. Subsequent valuations, ini...

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Business Lessons from the Gig Economy

The gig economy - a term that refers to companies who hire contract workers, freelancers, and other types of temporary employees rather than full-time workers - grew rapidly in the decade from 2005 to...

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Can Business Hold Artificial Intelligence Accountable?

As artificial intelligence (AI) increasingly plays a role in business, both the public and industry have become concerned about the lack of transparency in systems using AI. The issue involves machine...

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It's Not Just People That Are Communicating on the Internet

As the Internet of Things (IoT) becomes a more common factor in business, companies that leverage the technological advances are likely to create smarter products that are in greater demand by consume...

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Promoting Engagement and Innovation at Work

Although it's generally agreed that engagement and innovation are good for business, daily office life often does more to promote conformity. There are understandable reasons for this, of course. Soci...

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Best Practices for Hiring New Employees

Your business has reached the point where you no longer want or need to be the chief, cook and bottle washer. You're ready to hire your first employee.

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How to Make Your Open Space Plan Work for Everyone

Not everyone in the office is necessarily an outgoing, socially-gifted individual who has little problem being in constant communication with others in the office. Society in general is highly diversi...

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How AI and Robotics Will Change Your Workplace

Many technologists today posit we are living through a dramatic industrial revolution. More specifically, the technology news is riddled with information on the digital revolution, transforming both t...

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A Digital Infrastructure Is Needed for the Digital Workplace to Thrive

The nation's highways and byways are in desperate need of infrastructural improvement. The American Society of Civil Engineers recently gave the United States a D-plus on its infrastructure, including...

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As the Digital World Grows Physical Stores Aren't Dead Yet

The reports of doom and gloom have been prominent for years. As the popularity of online shopping grows, consumers have abandoned going to malls and storefronts. Small business ideas have focused on t...

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How to Foster Teamwork with Multiple Generations In the Digital Workplace

In recent years, it has become increasingly clear that people are working longer. The retirement age is no longer a set-in-stone 65. At the same time, certain areas of the workforce, like retail, are ...

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Your Workplace May Soon Be Majority Millennial

Millennials - the generation born in the 1980s and 1990s - will soon not be just youthful additions to the workforce, they will be the majority in all workplaces. Right now, they constitute 36% of all...

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What to Do If You've Been Hacked

Data breaches are an ever-increasing issue for businesses large and small. As the incidences of hacking increasingly result in compromised corporate digital security, there are myriad issues for any o...

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The Best Way to Give Employee Feedback In a Digital Workplace

In order to foster optimal performance, employees need feedback on what they are doing. If that's a truism, there is less consensus on the best form of feedback. Annual performance reviews are still t...

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How Top Companies Drive Digital Transformation

Digital transformation has captured the imagination of businesses worldwide. There are many different components to digital transformation, but consensus definitions cluster around data capture to ant...

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Is Your Digital Workplace Keeping Up with Technology?

Keeping pace with the latest trends in your industry can be challenging, but it's an essential part of business success. By staying on top of, and ideally, anticipating trends and future directions, y...

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What Does It Mean to Be an Authentic Leader?

In today’s business culture, both corporate and startup, it is important for leaders to be “authentic,” but few managers take the time to describe what that means and explore whether or not it actuall...

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How Virtual Reality Could Impact Your Digital Workplace

Virtual reality is one of the newest of new business ideas. Business Insider estimates a rapidly expanding market going forward. It projects that shipments of VR headsets, for example, will rise at a ...

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How to Overcome Barriers to Change in Leadership Training

Leadership training often evokes powerful reactions. Effective programs can draw effusive praise from program participants and their managers. Others may see such programs as expensive luxuries that d...

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How to be a Digital Disruptor In Your Workplace

Digital transformation has caused major changes in the ways companies do business in customer service, operations, and business models. How can you lead in the workplace in an era of digital transform...

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Why a Personal Brand Is Important In the Digital Workplace

Personal branding is one of the most important business strategies of the last decade. Used wisely, it can both establish and foster your leadership.

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Your Customers Are Mobile Too

A digital marketing strategy based on personal computer use may not be optimizing your number of customers, the total sales, or the user experience. The reason? American consumers increasingly use the...

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How Open-Plan Offices Can Impact Productivity

There's a scene in the cult classic movie Office Space where the protagonist, fed up with life in his cubicle-filled bureaucracy, simply unscrews the walls of his Dilbert-like confines. The walls cras...

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4 Things It Takes to Succeed in a Digital Workplace

For several years now digital has been an appendage to “business as usual.”

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How to Manage a Remote Team

Despite some resistance from middle management and the occasional exception like Yahoo, remote work is becoming the norm — and for good reason. A 2014 study conducted by researchers at Stanford Univer...

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How Poor Communication Can Undermine Strategy

Although implementation of strategic goals is vital to business, the actual execution of strategic goals is not always highly successful. According to some estimates, as many as 80% of organizations f...

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Focus on Augmentation, Not Automation

The automation of the workplace is both new and old technology news. It has been well underway for decades. Loading in a warehouse, for example, takes place with an accompaniment of robotic arms and c...

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Does Communication Equal Understanding?

You've identified the vision for the organization's next 5-7 years, delivered results and profits and shared the mission and goals that employees need to excel in the coming months.

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Incentivized Sharing of Data Makes for Happier Customers

The digital transformation of businesses has resulted in the rise of digital capabilities to provide goods and services while capturing consumer data and preferences. An effective business strategy sh...

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Can the Digital Workplace Lead to a Shorter Work Day?

Shorter workdays are hardly the norm in U.S. business life. If anything, businesses have moved to an "always available" model, where their employees are on call via smartphone and laptop, no matter wh...

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Corporate Responsibility and Customer Data in the Digital Workplace

In an age of digital transformation, the ability of businesses to collect data - Big Data - on its customers is unparalleled in human history. Virtually everything about customers can be elicited, mon...

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Successful Ideas Are Powered by the Right Technology

You've finally got it: a surefire successful business idea with a proven market and a solid business model. You're on your way to success. But wait ... that isn't all there is to business these days. ...

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Digital Transformation Starts in the Boardroom

Digital transformation needs to start with business leadership in the boardroom. Why? First, because the issues surrounding digital transformation are vast. Innovation and proper development and imple...

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How Big Data Can Help Improve Customer Experience and increase Revenue

It often feels like the continual trade off for any consumer product – the balance between maximizing customer experience vs. driving product revenue.

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3 Tech Trends That May Change Your Business

Technological innovation is both history and future. Although the idea that technology will disrupt business is now decades old, it is also very new. The disruptive effects of ubiquitous technology, n...

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Owning Your Failures Makes You a Better Leader

We've all heard the adage about how success is only achieved after falling down a few times, and how failure is necessary to learn. But how many people in the position of authority are up-front and ho...

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Tips for Building a Successful Team When You're Not Together

Teamwork is one of the predominant ways in which work gets done in modern organizations. Building, growing, and managing a team, however, needs constant nurturance, especially as companies and employe...

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Why Moments Matter for Your Customers

Moments can be breathtaking … and fleeting. A baby’s first word, an extraordinary sunset shared with friends, a Super Bowl-winning catch.

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Why the Customer Experience Is As Important As the Product

Companies today are not in business to produce and sell products or deliver services. Today, businesses need to think more about selling outcomes.

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Why the CFO Is a Key Role In Any Digital Workplace

The digital economy can be a change factor for many businesses. One of the changes is the growing role of the chief finance officer (CFO) or other finance leader in small business management. A recent...

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Business Leadership in an Age of Digital Transformation

The workplace of today has become a digital one, and has embraced the latest in technology to create a much more efficient environment. Digital technology not only simplifies processes and operations,...

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How to Intentionally Hire Remote Workers

If you're going to use remote workers in your company, you want to hire people who actually are remote and who can work remotely.

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How to Nurture Prospective Customers

The way most companies sell is incongruent with the way most people buy.

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6 Factors to Consider as You Grow Your Digital Workplace

Companies transitioning to a digital workplace face a long list of challenges. As Kristine Dery and Ina M. Sebastian broke it down in the MIT Sloan Management Review:

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Effective Leadership Requires Getting Uncomfortable

Want to be a more effective leader? You may need to break some habits that have gotten you this far in your career. However, without investing some time to change the way you approach work, your leade...

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Alternatives to Working from the Coffee Shop

Working from home can be great for some, but sometimes it's difficult to create the necessary separation between work and personal life.

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The Top 10 Cities for Remote Working

Thanks to the Internet and increasing opportunities for remote working, more people can move abroad and live like "digital nomads," CNN reports.

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What It Takes to Work Remotely

Remote working can transform any business. Thanks to technology, people with similar interests no longer have the barrier of location to keep them from collaborating together.

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6 Ways to Avoid Employee Burnout

Your small business is up and running. It's had its initial ups and downs but is weathering those bumps well. You live, breathe, eat and sleep the dream you had. It's all you can think about.

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Effective Leadership of Teams Means Asking the Right Questions

For teams to thrive, listening is essential. Teams that listen to each other, value each member's contributions and give people equal time to share insights and opinions are far more likely to succeed...

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The Rise of the Chat App - One App to Rule All?

How many apps do you have installed on your smartphone? According to Apple, for every iPhone sold about 119 apps have been downloaded. Yet fewer than a quarter of those apps are actually used in any g...

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How to Run a Big Company Like It's Still a Start Up

Digital workplaces usually have more complexity in business systems and processes, more people involved in decision-making, and more difficulty in moving work forward, when compared to their more trad...

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3 Ways to Become a Change Agent for Effective Leadership

Do you want to be a change agent for the digital workspace in your organization? You may be wondering how to do so in an ever-evolving structure that continues to redefine what we mean by "digital wor...

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The Future of Employee Training and Development in a Digital World

Savvy organizations know that as the employee population evolves, ages, and turns to younger generations of digitally-saavy workers, the training and development needs of employees evolve, too.

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How to Harness 'Completion Bias' In a Digital Workplace

Human brains are hard-wired to focus on the smaller, less important to dos, at the expense of the larger, more important responsibilities because there is a physiological joy to checking tasks off of ...

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It's Possible to Free Your Workforce While Keeping Data Secure

Mobile technology is giving workers the opportunity to sidestep cumbersome equipment and accessories, instead working with mobile devices to get their jobs done.

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The Cloud Is Only as Good as Your Network

The cloud can make us work smarter, faster, and cheaper, but many companies aren’t getting all they should from their investment—because the cloud has an Achilles’ heel. It can only perform as well as...

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There's a Difference Between Cooperation and Collaboration

Everyone seems to agree that collaboration is critical for major projects and initiatives.

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Why the Suggestion Box Doesn't Really Work in a Digital Workplace

The Suggestion Box concept, of course, is simple: Employees in the trenches have some of the best insights on how to improve operations.

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Rapid Innovation Will Continue to Transform the Digital Workplace

Computing technology seems to change at an increasingly rapid pace. In less than 10 years, we've seen the introduction and proliferation of cloud-based computing, tablets, and touch-based desktop syst...

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3 Digital Workplace Pitfalls

Employees in a digital workplace must deal with a proliferation of document-centric file sharing tools, cluttered email inboxes and new "teamware" apps. Ironically, all of this connection can lead to ...

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New Strategies to Attract Talent in the Digital World

As the digital landscape morphs and redefines whole industries, HR departments need to reconsider how they do their work. Methods that in the past worked for recruiting and retaining talented employee...

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Why Diversity Is the Key to Successful Collaboration

Innovation happens when you can adapt an idea from one domain into a new one. That's most likely to happen when you engage with people from different professions, backgrounds, interests and ages. Dive...

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Self-Awareness Is Key to HavIng Productive Remote Workers

Working from home, whether as a remote worker or virtual employee, is pretty common these days.

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Is Your Digital Workplace Protected from Cyber Attacks?

Along with the good comes the bad; at least that’s how it is in the technological realm. While digital technology has certainly brought us an insurmountable number of advantages, the ne’er do wells of...

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5 Reasons It Might Be Time to Upgrade Your Phone System

Keeping up with technology is the key to a successful digital workplace. In fact, it can make all the difference between success and failure.. If you don’t have the best technology, you risk falling b...

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4 Must-Haves for Secure Communications

Security is a huge problem for all businesses but especially for those that rely on a mostly-digital workplace.

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Has Your Business Been Digitally Transformed Yet?

At both large and small organizations, a steady but clear transformation is in progress at every level. The transformation has already dramatically shifted business models, allowed new competitors to ...

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Why Multitasking Can Be Harmful to Your Productivity

In today’s constantly connected digital workplace, multitasking is often portrayed as a benevolent talent, helping to increase productivity by enabling workers to juggle a wide variety of tasks simult...

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How Silence Can Make You More Productive

For many people, noise is a key part of the day, driving workplace collaborations and off-hours relaxation alike.  Recently, however, scientific research has begun to highlight the damage that modern ...

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How To Lead Innovation In a Digital Workplace

How do you lead innovation in a digital workplace? It's an elusive question for many executives.

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Three Tips to Make Your Digital Workplace Actually Work

Do you remember exactly when the shift from “office hours” to “always on” actually occurred?

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Your Business Has All This Data. Now What?

Small business owners need to take advantage of any opportunity, any information and any insights they can glean. Whether it comes from trade journals, networking receptions or a trusted advisor, acti...

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Do You Know How to Build a Digital Workplace?

The term "digital workplace" has become quite popular in business, however, many organizations don’t know what it actually means or if they even have a digital workplace implemented.

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Insider Data Theft Remains the Biggest Threat to Digital Business

Insider data theft and malware attacks top the list of the most significant concerns for enterprise security executives, according to a new report from Accenture and HfS Research.

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Why It's Possible to be Less Connected In a More Connected Workplace

A few key observations from Dion Hinchcliffe can help to shed light the challenges that many businesses face in terms of how they make the latest digital tools available to employees:

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Shorter Messages Are Often Better Messages

Clearing our inbox may be a great goal, but we're ignoring another part of digital messaging overload: The length of the messages we get are just too long.. The longer an email, the longer it takes to...

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Why Email Is Becoming Much More Tolerable

For an activity that’s so mundane, checking email is a daily task that brings on a lot of emotions.

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6 Ways to Safeguard Your Data In the Cloud

Cloud security is one of the most important topics in a digital workplace.

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Millennials More Likely to Unplug While on Vacation

A new survey from Intel Security revealed that 57 percent of millennials intend to unplug from digital devices while on vacation, compared with only 40 percent of baby boomers and Generation Xers, Ad ...

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5 Ways Digital Technology Is Reshaping Internal Communications

A new briefing paper from the Digital Workplace Group shows how digital technologies are reshaping internal communications and digs deeper into how internal communications can be improved.

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Milennials Shake Up Workplace Communications

According to Pew Research, millennials are now the largest generation in America. As they work their way into the corporate world, they are one of the main forces driving change in business communicat...

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4 Things You Need to Know About Leadership In a Digital Workplace

Digital leadership is a buzzword that is trending in many businesses today, and many are of the mistaken belief that the practice is all about technology. In fact, any type of leadership is people-cen...

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The Rise of the Virtual Employee

In the digital workplace, organizations need to leverage technology to enhance the employee experience. However, they also need to reimagine the employee experience the same way they would improve the...

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Rules of Etiquette for the Digital Workplace

Since 2005, remote working has grown by 103 per cent in the United States alone, according to Lifehacker.

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Why More and More Cubicles Are Empty

Existing in a global economy means so much more than having expanded channels for business revenue, additional suppliers, or better data sources. While all of these things are true and are of tremendo...

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Keeping Up Is Critical for Any Digital Workplace

Once upon a time, a small business operated almost entirely within a pre-defined geographic region. Stores were all brick and mortar, and as long as you kept in touch with local folks who were your cu...

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Data Integration Improves Efficiency

New advancements in technology are changing the way data is collected, shared, and used to make improvements in every sector. Implementing technology keeps businesses competitive and moving forward. E...

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Is Your Office Ready for the Future?

While working from home is not for everyone, working from everywhere soon will be. As digital innovation continues, the differences between working in the office, a coffeehouse, your own backyard or e...

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Why Many Companies are Losing the Digital Revolution

Traditional markets continue to be turned on their heads as new technologies are disrupting nearly every sector yet few are adjusting quick enough to survive the digital vortex.

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Lessons on Keeping Customers Safe In a Digital World

Technology is transforming the way companies manage data. Whether the business is a retail store or a pharmaceutical company, sensitive data must be protected. In the life sciences industry, patient i...

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4 Key Trends in the Digital Workplace

There have been some big shifts in the way internal communicators leverage digital networks to communicate with their organizations. While some of these changes are still occurring, the underlying pre...

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Digital Detox Is Critical to Increased Productivity

The explosion of mobile digital devices means that we’re always connected to the office, wherever we might be.

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Lessons from a Hyperconnected World

With 2,000 square miles of infrastructure serving 13 million citizens, Buenos Aires, Argentina, is a booming metropolis. Managing the high volume of maintenance orders and repairs needed in the city i...

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The Next Industrial Revolution Is Digital

The next industrial revolution has arrived, driven not by factories and automation, but rather pixels and wireless connections. Many refer to this revolution as Industry 4.0, a nod to the digital driv...

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How Digitization Is Drastically Changing the Professional Services Industry

Professional services providers - from attorneys to accountants - have long relied on their own expertise to make a living and a profit. The specialized knowledge practitioners have acquired offer com...

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What's Driving the Digital Workplace Today?

Organizations around the world are struggling with the challenge of creating a digital workplace. And rightly so, for its the number one underpinning component if they want to be a digital business.

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Embracing Innovation Is the Key to Business Success

To succeed today, businesses need to consider innovation as much of a core business process as payroll or accounts receivable. Otherwise, those bright ideas may never see the light of day.

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Content Is the Key to Marketing In the Digital Workplace

Marketing is no longer limited to billboards, television ads and trade shows. Today, business marketing is all about content.

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What Your Digital Workplace Can Learn from iTunes

It was 15 years ago when Steven Jobs unveiled a new business strategy that has, in many ways, changed billions of lives.

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Creating a Team of Innovators One Question at a Time

Based on their comparisons of 500 groundbreaking businesspeople compared with 5,000 executives, researchers Jeff Dyer, Hal Gergersen and Clayton Christensen recently revealed the two key skills that s...

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Are You Keeping Up with Digital Marketing Trends?

We're now well into 2016. Now is a good time to take a step back and assess the progress to date on your business strategy.

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How to Protect Your Company's Reputation Online

In today's online world, there's more of a need than ever before for reputation management.

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Mastering New Digital Technologies Is a Way to Differentiate Your Business

For small-business owners, the notion of marketing, especially in the digital age, can seem overwhelming. A lack of resources, time, and experience causes many to fall back to the familiar marketing c...

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Online turf business finds solid ground with new cloud-based call center

Timothy runs an online business that provides sod, seed and related products to lawn and garden businesses. Though his customers enjoy the convenience of browsing online, he has found that many prefer...

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Digital Technology Presents Both Challenges and Opportunities

Digital technology is transforming businesses large and small alike. Disruptive innovations are shifting the way companies work, market, and create products and services.

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Can a Smart Machine Decide Your Company's Strategy?

“After many years of promise and hype, artificial intelligence is now being applied to activities that not long ago were viewed as the exclusive domain of humans,” writes technologist Irving Wladawsky...

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How Digital Communications Can Improve Your Customer Service

Technology has become a transformational part of all of our lives. With connected devices, supercomputing and always-on, anywhere-accessible workers, expectations have shifted. Consumers and businesse...

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Don't Let the Computers Take Over Your Workplace

A new Gartner study notes that by 2020, there will be 30 billion things with embedded intelligence combined with nearly 8 billion smart devices. That means by 2020, there will be a ratio of approximat...

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3 Tips for a Successful Digital Workplace

Done well, a digital workplace can raise employee engagement, boost efficiency, and above all, create a more data-driven work environment for higher profitability.

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Email Isn't Going Away

A new survey of communications professionals finds that many enterprises are embracing digital transformation. But all that change will fall flat unless organizations improve their basic communication...

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Should You Hire a Robot for Your Digital Workplace?

“Although fears that technology will displace jobs are at least as old as the Luddites, there are signs that this time may really be different. The technological breakthroughs of recent years — allowi...

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How to Digitize Your Workforce

At this point, most managers have accepted that workforce digitization and automation are inevitable and all companies will need to make the changeover sooner or later. That means redefining jobs and ...

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How Business Schools Must Change in a Digital Economy

Business schools are a legacy industry that is trying to adapt to a digital world, the New York Times reports.

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6 Ways to Support Digital Workplace Initiatives

Companies transitioning to a digital workplace face a long list of challenges. As Kristine Dery and Ina M. Sebastian broke it down in the MIT Sloan Management Review: “The problem is that if you try t...

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Keep an Eye on Digital Privacy Laws

“Law enforcement authorities in California will have to get a warrant from a judge most of the time to compel phone and Internet companies to turn over digital customer information,” the Wall Street J...

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Company paints a more professional image with cloud-based communications

Carlos and his small five-person team have built a successful business by selling custom vehicle paint to body shops and car dealerships.  The company had been using a traditional feature-line phone s...

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What's Your Strategy for Backing Up Data?

If you have been in business for more than a few days, you have likely come to realize the sad fact that sometimes, despite their best efforts to the contrary, bad things happen to good businesses. A ...

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How Social Media Can Lead to Teamwork

Wharton professor Lynn Wu notes that although the adoption of social media in the workplace can improve a firm’s bottom line, it also has a surprising effect: The more individuals use “social” terms —...

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Listening Is an Important Part of Digital Collaboration

When you’re striving to develop a culture of innovation in a digital workplace, you need to be intentional about your process. How exactly do you encourage people to innovate, particularly if your exi...

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Does Your CEO Need to Know Social Media?

“Boardroom commanders are being assigned to basic training,” the Wall Street Journal reports.

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Emerging Technologies Help Employees Use Digital They Already Know

One way that IT can provide workplace leadership is by helping the business teams integrate personal-type technologies into their everyday work.

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The Business Value of a Digital Workplace

Knowing how to get the most out of your digital workplace is not just a question of efficiency gains. It actually can increase the value of your overall work environme

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Garden center grows green with new cloud-based PBX

Diane manages her family’s garden center and nursery business, including four retail sites and a central nursery where plants, shrubbery and trees are grown.  Historically the five locations operated ...

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Short Attention Spans Demand New Thinking

According to scientists, the age of smartphones, tablets and computers has left humans with such a short attention span even a goldfish can hold a thought for longer.

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Does Your Leadership Style Work in a Digital Environment?

Advancement in digital technologies has disrupted everything — including leadership styles, according to Knowledge@Wharton.

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How to Keep Remote Workers Engaged

The use of technology in business has helped with everything from efficiency and organization to improved communication and collaboration. With the advent of technology, a growing portion of the worki...

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How Management Science Can Improve Your Digital Workplace

When it comes to business, it all comes down to working smarter, and not necessarily harder. It's about streamlining processes to make them as cost-efficient as possible to ensure the bottom line rema...

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Why Do Older Firms Take Longer to Adopt Digital Technology?

The Harvard Business Review notes that “literature on this subject is enormous. Much of the early work focused on the adoption rate of new technologies following an S-curve, with some users going earl...

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Why Your Business Should Keep Up with Technology News

The world of technology is always changing. There is always something new on the horizon and it's cutting edge advancements that keep businesses competitive. That said, incorporating technological inn...

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Social Networking Moves Into the Workplace

Scrolling down your Facebook newsfeed, past photos of college classmates proposing to their girlfriends and political tirades, your first thought probably isn’t, “Wow, this would be a great tool for t...

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New call center helps nursing home chain make a great first impression

Jeremy manages a small chain of nursing homes in the U.K. that specializes in around-the-clock care for dementia patients.  Historically, each location has had its own local communication key system –...

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How to Use Digital Video to Keep Employees Engaged

Survey firm Gallup estimates that disengaged employees are costing the American economy anywhere from $450 to $550 billion in lost productivity every year. Startup culture, however, provides a model f...

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How Business Leaders Can Digitize Their Workforce

At this point, most managers have accepted that workforce digitization and automation are inevitable and all companies will need to make the changeover sooner or later. That means redefining jobs and ...

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Digital Tools to Collaborate with Outsiders

The rise of the contractor has been well documented. In March, economists Lawrence Katz and Alan Krueger released a study underscoring the seismic shift that is taking place in the labor market. They ...

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Do Business Cards Still Matter in a Digital Workplace?

The business card is not dead. In fact, with a little bit of creativity, business people may find that a business card can be a powerful way to boost a new or established business strategy. The busine...