A New World for Net Neutrality?

Potential changes to net neutrality guidelines have digital companies wondering about how they will deliver content in the future.

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How to Balance Autonomy and Accountability in a Digital Workplace

It is a universally acknowledged truth that the path to engagement in the digital workplace has to lead through autonomy. Micromanaged employees are likely to feel bored and even resentful - anything ...

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Managing in an Era of Constant Availability

Few in the workplace would deny that we live in the era of constant availability. The digital revolution has made it possible to stay connected to work 24/7. Fears of economic competition heighten the...

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How Design Thinking Will Help You Retain Customers

Design thinking is immensely important to business. It's important to client and customer growth and retention. Its application can foster innovation and smooth innovation's acceptance. It can be a ke...

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Employee Engagement Is Tougher In a Digital Workplace

Employee engagement is becoming critically important as a driver of retention and promotion of a corporate brand. Disengaged employees are far more likely to depart an organization and speak poorly ab...

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When It Makes Sense to Follow the Crowd

In 2015, 22% of Americans used social media several times every day. As a result, more than 70% of corporations planned to increase their spending on social media branding.

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The Rising Tide of Web Encryption

You probably don't even notice it anymore. Connect to a website, and you're likely to find a small lock symbol in the upper left corner of the address bar.

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Focusing on What Went Right in Customer Service

Many customer service surveys are focused on pinpointing areas of friction or areas needing improvement. A recent Harvard Business Review article, however, noted that asking customers what went right ...

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Why Cloud Companies Are Interested in Offline Services

Google is the biggest company in the world based on cloud infrastructure. It comes as no small surprise to learn recent technology news: It is investing heavily in offline services.

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